EU Senior Customer Success Manager — AI-Driven Growth

Carta; London (KY); Hybrid; USD 79,000 - 119,000; Full time

Job summary

Carta Europe is seeking a skilled Customer Success Manager to own a diverse EMEA book of business from London. You’ll build consultative relationships with Mid-Market and Enterprise clients, drive product adoption, and coordinate with Sales, Delivery, RevOps and R&D to ensure renewals and long-term engagement.

The role emphasizes AI-assisted insights, strong communication, and autonomy in a fast-paced startup environment. Join a growing Europe team focused on exceptional customer outcomes.

Qualifications

• 4+ years of experience in Customer Success or Account Management, preferably in a SaaS environment.
• Proficiency with Salesforce (SFDC) and the ability to quickly learn new systems and tools.
• Experience with customer success platforms such as Catalyst, Gainsight, Totango, Vitally, Client Success, or ChurnZero.
• Comfortable leveraging AI tools, particularly Claude, to accelerate research, synthesize information, and streamline complex workflows.

Responsibilities

• Own the success and health of a varied EMEA Book of Business across SMB, Mid-Market and Enterprise customers (~600 accounts).
• Develop consultative relationships with Mid-Market and Enterprise segments by delivering value and acting as the voice of customers internally.
• Use AI tools to scale personalised customer engagement, accelerate EBR and renewal prep, and surface insights across a large book of business.
• Drive product adoption and usage of Carta throughout the customer journey.
• Leverage technology to proactively engage with customers at scale regarding Carta’s values and upcoming renewals.

Skills

Customer Success

Account Management

Salesforce

AI tools

Communication

Time management

Tools

Salesforce

Catalyst

Gainsight

Totango

Vitally

Client Success

ChurnZero

Job description

Carta Europe is seeking a skilled Customer Success Manager to own a diverse EMEA book of business from London. You’ll build consultative relationships with Mid-Market and Enterprise clients, drive product adoption, and coordinate with Sales, Delivery, RevOps and R&D to ensure renewals and long-term engagement.

The role emphasizes AI-assisted insights, strong communication, and autonomy in a fast-paced startup environment. Join a growing Europe team focused on exceptional customer outcomes.