ETF Servicing Operations

001 The Northern Trust Company; Boston (MA); On-site; USD 89,000 - 151,000; Full time

Benefits offered by this job

Comprehensive benefits

Discretionary bonus

Job summary

The Northern Trust Company is seeking an ETF Operations Product Manager to oversee ETF servicing across the primary market lifecycle, including creation and redemption order support, basket production, and settlements. You will collaborate with operations, oversight, and technology teams to ensure accurate processing and strong controls.

Ideal candidates have 3–5 years in ETF operations, solid Excel skills, and the ability to drive process improvements in a fast, high‑volume environment.

Qualifications

• College or University degree and/or equivalent relevant work experience.
• 3–5 years of ETF operations or servicing experience, including transfer agency and order support, AP servicing, basket operations, fund accounting, custody operations, or related functions.
• Working knowledge of ETF products, primary market workflows, and the operational lifecycle across orders, baskets, and settlement.
• Understanding of how internal teams and external operational parties interact across ETF servicing processes.
• Strong process orientation, attention to detail, and ability to prioritize effectively in a time‑sensitive, high‑volume environment.
• Ability to analyze operational breaks, perform reconciliations, and drive issue resolution across teams.
• Strong Excel and systems skills, with the ability to support process changes and testing activities.
• Strong written and verbal communication skills.
• Demonstrated flexibility and adaptability, with the ability to operate effectively in an evolving environment with developing processes, controls, and technology.

Responsibilities

• Oversee day‑to‑day ETF servicing activities across the primary market lifecycle, including creation/redemption order processing, basket production and dissemination, and settlement support.
• Monitor key workflow milestones, investigate exceptions, and coordinate timely resolution across internal teams and external operational parties.
• Coordinate with internal teams and external operational counterparts to manage inquiries, resolve issues, and maintain timely workflow execution.
• Produce, validate, and reconcile ETF operational data to support daily reporting, operational controls, and accurate processing.
• Maintain procedures, service documents, and operating guides to ensure documentation remains current as processes evolve.
• Execute and evidence ETF‑specific controls in alignment with the established control framework.
• Partner with technology and operations teams to define business requirements, support testing, and validate enhancements.
• Drive continuous improvement by identifying root causes, recommending process enhancements, and developing metrics to measure service quality and productivity.

Skills

ETF operations

Transfer agency

Excel proficiency

Strong communication

Attention to detail

Time management

Education

College degree

Job description

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Summary

The ETF Operations Product Manager supports North American ETF servicing across the primary market lifecycle, including creation/redemption order support, basket production and dissemination, and settlement‑related activities. This role partners with operations, oversight, and technology teams to support accurate execution, maintain strong operational controls, and drive ongoing process and system enhancements.

Major Duties

• Oversee day‑to‑day ETF servicing activities across the primary market lifecycle, including creation/redemption order processing, basket production and dissemination, and settlement support
• Monitor key workflow milestones, investigate exceptions, and coordinate timely resolution across internal teams and external operational parties
• Coordinate with internal teams and external operational counterparts to manage inquiries, resolve issues, and maintain timely workflow execution
• Produce, validate, and reconcile ETF operational data to support daily reporting, operational controls, and accurate processing
• Maintain procedures, service documents, and operating guides to ensure documentation remains current as processes evolve
• Execute and evidence ETF‑specific controls in alignment with the established control framework
• Partner with technology and operations teams to define business requirements, support testing, and validate enhancements
• Drive continuous improvement by identifying root causes, recommending process enhancements, and developing metrics to measure service quality and productivity

Experience/Qualifications

• College or University degree and/or equivalent relevant work experience
• 3–5 years of ETF operations or servicing experience, including transfer agency and order support, AP servicing, basket operations, fund accounting, custody operations, or related functions
• Working knowledge of ETF products, primary market workflows, and the operational lifecycle across orders, baskets, and settlement
• Understanding of how internal teams and external operational parties interact across ETF servicing processes
• Strong process orientation, attention to detail, and ability to prioritize effectively in a time‑sensitive, high‑volume environment
• Ability to analyze operational breaks, perform reconciliations, and drive issue resolution across teams
• Strong Excel and systems skills, with the ability to support process changes and testing activities
• Strong written and verbal communication skills
• Demonstrated flexibility and adaptability, with the ability to operate effectively in an evolving environment with developing processes, controls, and technology

Salary Range

$88,900 - 151,100 USD Salary range is a good faith estimate of base pay.

Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well‑being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Work Authorization

Applicants must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future.

Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment‑based visa).

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [e-mail], or alternatively you can discuss your individual requirements with the recruiter you are working with.

Looking for greater?

You found it. A global financial leader with more than 22,000 employees in 23 locations worldwide, Northern Trust empowers our employees to achieve more than just business goals. Our focus on work‑life balance, career mobility and unique opportunities are just a few of the reasons we’ve been named one of the world’s most admired companies.

Terms and Conditions

• Candidate Privacy Notice
• California Applicant Privacy Notice
• Pay Transparency
• Nondiscrimination Provision (U.S)
• Transparency in Coverage Disclosure – North America

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call 1-800-807-0302 (North America), [phone] (Asia Pacific), 1800-425-0333 (India), [phone] (Europe, Middle East and Africa) and let us know the nature of your request and your contact information.

APAC/INDIA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

Canada EEO STATEMENT

Northern Trust is an Equal Opportunity Employer. Hiring and other employment decisions at Northern Trust are made without regard to race, colour, religion, sex, ancestry, national origin, ethnic origin, age, disability, citizenship, veteran status, sexual orientation, record of offences, marital status, family status, or any other characteristic protected by federal, provincial, or local law, regulation, or ordinance.

EMEA EEO STATEMENT

It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development.

USA EEO STATEMENT

It is the policy of The Northern Trust Company to afford equal opportunity in all phases of employment without regard to an individual's age, race, color, religion, creed, gender, national origin, citizenship status, marital status, pregnancy, sexual orientation, gender identity, gender expression, genetic tests and information, physical or mental disability, protected veteran status or any other legally protected status.

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EEO Know Your Rights (U.S)