ESU Adjuster

Trexis Insurance; Franklin (TN); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible work from home options

Job summary

Trexis Insurance in Franklin, TN is seeking a claims adjuster to support auto claims with a focus on Bodily Injury and property damage. You will apply claims best practices, manage claims files, and deliver consistent customer service while coordinating with supervisors and internal teams.

Responsibilities include negotiating bodily injury settlements, organizing workflow to reduce days to close, and maintaining accurate documentation.

Qualifications

• College degree preferred, but a High School Diploma is required.
• At least 2 years’ experience handling automobile claims and a demonstrated ability to resolve bodily injury claims quickly and efficiently in prior adjusting roles.
• Excellent oral and written communication skills
• Mastery of Claims Best Practices, tort laws in the states we do business in and Department of Insurance regulations, particularly each state’s fair claims practice act.
• A demonstrated ability to make proper claims decisions quickly with little management intervention and resolve claims in an equitable fashion
• General office skills including faxing, copying and filing. Proficient in typing.
• Microsoft Word, Excel, Windows 95 or above, Microsoft Access, AS 400 system and Internet browsing.

Responsibilities

• Understanding and use of Claims Best Practices in file handling in order to meet quality standards expected in our department. This is measured by results of the monthly unit audits and file reviews conducted by the Supervisor
• Effectively organize time and effort on files in order to minimize the days to close PD and Comp/Coll claims, negotiate physical damage claims equitably, and control expenses through proper repair management
• Consistently provide quality customer service by making quality file decisions and conveying those decisions to customers, peers, and managers effectively. Customer service surveys, phone complaint logs, and DOI complaints will be used to provide feedback in this area.
• Negotiate bodily injury claims promptly and effectively through use of Meds Incurred and Open Meds Releases. Results will be measured based on bodily injury cash out rates (ie. Settlements of $1000 or less), closing percentages, and the average days to resolve a bodily injury exposure.
• Develop attitudes, knowledge and skills in self while exhibiting the appropriate organization and communication skills required.

Skills

Oral and written communication

Claims best practices

Decision making under pressure

Typing

Office software

Education

College degree preferred

High School Diploma required

Tools

Microsoft Word

Microsoft Excel

Windows 95+

Microsoft Access

AS 400 system

Internet browsing

Job description

COMPANY OVERVIEW

Trexis and Trexis One Insurance Corporations are headquartered in Franklin, TN with a branch location in Phoenix, AZ. Our division was founded in 1997, and we currently have a network of thousands of carefully selected agents in the following states: Alabama, Arizona, Arkansas, Colorado, Georgia, Indiana, Kentucky, Mississippi, Nevada, Ohio, South Carolina, Tennessee, Texas, and Virginia.

We offer quality auto insurance products at a competitive rate to meet the needs of our customers. We provide a knowledgeable Customer Service staff and quick and fair claims service with 24/7 claims reporting. We partner with experienced professional insurance agents that can provide personal service for you and your family.

Trexis and Trexis One Insurance, are rated A (Excellent) by A.M. Best Company.

At Trexis, quality is at the heart of everything we do. We strive to offer you the best products, best service and best people available. We understand you have other choices, but our goal is to earn your business every day. We look forward to a long and successful relationship, and we thank you for choosing Trexis.

Accountabilities

• Understanding and use of Claims Best Practices in file handling in order to meet quality standards expected in our department. This is measured by results of the monthly unit audits and file reviews conducted by the Supervisor
• Effectively organize time and effort on files in order to minimize the days to close PD and Comp/Coll claims, negotiate physical damage claims equitably, and control expenses through proper repair management
• Consistently provide quality customer service by making quality file decisions and conveying those decisions to customers, peers, and managers effectively. Customer service surveys, phone complaint logs, and DOI complaints will be used to provide feedback in this area.
• Negotiate bodily injury claims promptly and effectively through use of Meds Incurred and Open Meds Releases. Results will be measured based on bodily injury cash out rates (ie. Settlements of $1000 or less), closing percentages, and the average days to resolve a bodily injury exposure.
• Develop attitudes, knowledge and skills in self while exhibiting the appropriate organization and communication skills required.

QUALIFICATIONS

• A College degree is preferred, but a High School Diploma is required
• At least 2 years’ experience handling automobile claims and a demonstrated ability to resolve bodily injury claims quickly and efficiently in prior adjusting roles.
• Excellent oral and written communication skills
• Mastery of Claims Best Practices, tort laws in the states we do business in and Department of Insurance regulations, particularly each state’s fair claims practice act.
• A demonstrated ability to make proper claims decisions quickly with little management intervention and resolve claims in an equitable fashion
• General office skills including faxing, copying and filing. Proficient in typing.
• Microsoft Word, Excel, Windows 95 or above, Microsoft Access, AS 400 system and Internet browsing.

Flexible work from home options available.