eStore Order Picker & In-Store Concierge

H-E-B; Melissa (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H-E-B in Melissa, Texas is seeking an eStore In-Store Shopper to pick, sort, and unload items to fulfill online orders. You will use a digital tool to collect items, pack and stage orders, and assist customers on the sales floor.

Responsibilities include providing excellent customer service, locating products, handling returns, and following SOPs to meet productivity standards. Candidates should have a HS diploma or GED, be 16+, and possess 3+ months of curbie or related experience; flexibility

Qualifications

• HS Diploma or GED or equivalent.
• Age 16+ requirement.
• 3+ months of curbie or related experience.
• Experience in personal shopping is a plus.
• Ability to lift and move items as needed.

Responsibilities

• Selects merchandise from sales floor to complete customer online orders.
• Sorts/unloads selected merchandise into refrigeration, frozen, or dry storage holding areas.
• Uses a digital tool to select items necessary to complete online orders, to pack and put away orders in staging area, and to retrieve orders for customers.
• Makes decisions on customers' behalf if requested item is unavailable; provides superior customer service and helps in-store customers.
• Returns extra/unwanted products to their proper in-store location.
• Communicates with department managers and partners to locate product; follows SOPs and achieves productivity standards.

Skills

Customer service

Communication skills

Decision making

Prioritize tasks

Flexible schedule

Education

HS Diploma or GED

Job description

H-E-B in Melissa, Texas is seeking an eStore In-Store Shopper to pick, sort, and unload items to fulfill online orders. You will use a digital tool to collect items, pack and stage orders, and assist customers on the sales floor.

Responsibilities include providing excellent customer service, locating products, handling returns, and following SOPs to meet productivity standards. Candidates should have a HS diploma or GED, be 16+, and possess 3+ months of curbie or related experience; flexibility