Estimator

Glass America; Prattville (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

The Boyd Group is seeking a customer service-focused associate in Prattville, AL. You will document customer interactions, guide clients through the repair process, and ensure compliance with insurance requirements, assisting the team to deliver outstanding service.

This on-site role requires a high school diploma, at least one year of related experience, a valid driver’s license, and knowledge of repair processes. I-CAR training is a plus and the team emphasizes safety and collaboration.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 1 year experience in a related role.
• Valid Driver’s License.
• I-CAR Training preferred or required.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Guide customers through the repair process and deliver excellent service.
• Ensure compliance with insurance client requirements and metrics.
• Attend daily production walks with management and support team members.
• Participate in monthly Health & Safety and staff meetings as required.

Skills

Customer service

Communication

Teamwork

Attention to detail

Education

High School Diploma or equivalent

1 year experience

Tools

I-CAR Training

Job description

AL Prattville - 115008 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

Knowledge of Repairs and OE Guidelines High School Diploma or equivalent Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience Required Knowledge, Skills, & Abilities Awareness of where to look for answers Basic Computer Skills Compliance for DRP’s Minimum of 1-year experience Must be willing to complete I-CAR Training Valid Driver’s License

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details: At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.