Estimator

Glass America; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

The Boyd Group is seeking an Estimator at our Birmingham, AL location to deliver an exceptional customer experience while accurately assessing vehicle damage and coordinating repairs with insurance providers. You will document communications, prepare damage appraisals, and support the team to meet KPIs.

Ideal candidates have at least 1 year of relevant experience, knowledge of OE guidelines, and a willingness to complete I-CAR training.

Qualifications

• Minimum 1 year experience in a similar estimator or DRP-adjacent role.
• Knowledge of repairs and OE guidelines.
• Willing to complete I-CAR training.
• Valid driver’s license.
• Basic computer skills for reporting and documentation.
• Compliance with DRP requirements.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Guide customers through the repair process and insurance communications.
• Coordinate repairs and parts replacement; inform insurance providers.
• Ensure compliance with DRP, insurance programs and procedures.
• Participate in daily production walks with management, and assist team as needed.

Skills

Customer service

Communication

Basic Computer Skills

Insurance knowledge

I-CAR Training

Education

High School Diploma or equivalent

Job description

AL Birmingham-Gadsden Rd - 115032 We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description: The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education and/or Experience Required for the Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience Required Knowledge, Skills, & Abilities
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s
• Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details: At The Boyd Group, we put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.