Estimator

Gerber Collision & Glass; Opelika (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Gerber Collision & Glass in Opelika, AL is seeking an Estimator to deliver exceptional customer experiences while preparing accurate repair estimates and coordinating vehicle restorations with insurers.

You will document interactions, guide customers through the repair process, and ensure alignment with DRP requirements and management KPIs. A High School diploma and basic computer skills are required; I-CAR training is a plus.

Qualifications

• Provide accurate, timely information to customers and insurers throughout the repair process.
• Understand insurance programs and procedures for DRP compliance and efficient workflow.
• Participate in daily production walks with management and attend trainings as recommended.

Responsibilities

• Document and update customer interactions with pertinent details.
• Guide customers through repair steps, ensuring excellent service.
• Communicate customer requests to the appropriate team members and maintain KPI alignment.
• Remain aware of DRP requirements and insurance workflows during repair coordination.

Skills

Customer service

Communication

Attention to detail

Basic computer skills

Education

High School Diploma or equivalent

I-CAR Training (preferred)

Job description

AL Opelika - 115045We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.Job Description:The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.Key Job ResponsibilitiesEnsure every customer interaction is documented, updated efficiently and accurately with pertinent detailsProvide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer serviceEnsure compliance with all insurance client requirements, processes and metricsEnsure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and deliveryCommunicate all customer requests and needs to appropriate team membersProvides positive energy when greeting customers in person and on the phoneUnderstanding of all required Insurance programs and proceduresParticipate in daily “production walks” with the Management Team, as requiredSupport all team members when requiredParticipate in monthly Health & Safety and staff meeting (if required)Attend training, information sessions and workshops recommended by Store ManagerMinimum Education and/or Experience Required for the JobKnowledge of Repairs and OE GuidelinesHigh School Diploma or equivalentAwareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceRequired Knowledge, Skills, & AbilitiesAwareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceMust be willing to complete I-CAR TrainingValid Driver’s LicensePlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.AI Disclosure Statement:At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.Compensation Details: