Estimator

Gerber Collision & Glass; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

The Boyd Group is seeking an Estimator in Birmingham, AL to provide exceptional customer experiences while assessing vehicle damage, documenting repairs, and coordinating with customers and insurance companies throughout the repair process. The role emphasizes accuracy, communication, and teamwork.

Ideal candidates have a High School Diploma, basic computer skills, and a willingness to complete I-CAR training. A valid driver’s license is required, and DRP compliance knowledge is beneficial.

Qualifications

• Awareness of where to look for answers.
• Basic computer skills are required.
• Valid driver’s license required.
• Willingness to complete I-CAR training.

Responsibilities

• Document and update every customer interaction with pertinent details.
• Guide customers through the repair process and provide excellent service.
• Ensure compliance with all DRP and insurance client requirements.
• Participate in daily production walks with the management team.
• Support team members as needed and attend health & safety meetings.

Skills

Awareness of how to search for answers

Basic Computer Skills

Valid Driver's License

I-CAR Training willingness

Education

High School Diploma or equivalent

Job description

AL Birmingham-Gadsden Rd - 115032

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Minimum Education And/or Experience Required For The Job

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience

Required Knowledge, Skills, & Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

AI Disclosure Statement

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.