Estimator

Mobile Auto Solutions, LLC; Pooler (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

The Boyd Group is seeking an estimator in Pooler, GA to deliver exceptional customer service by accurately assessing vehicle damage, generating detailed estimates, and coordinating repairs with customers and insurers. You will help ensure a smooth workflow and KPI achievement for the repair facility.

Ideal candidates have a High School Diploma, DRP knowledge, and are willing to complete I-CAR Training, along with a valid driver’s license and basic computer skills to document processes and

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Willingness to complete I-CAR Training.

Responsibilities

• Document every customer interaction accurately and update records.
• Provide accurate repair estimates and coordinate repairs with customers and insurers.
• Ensure compliance with DRP requirements and shop procedures.
• Communicate repair plans and status to customers and insurance partners.
• Support team through production walks and daily operations.

Skills

Basic Computer Skills

DRP Knowledge

I-CAR Training

Valid Driver's License

Education

High School Diploma or equivalent

Tools

OE Guidelines

Job description

GA Pooler - 124025

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Key Job Responsibilities

• Ensure every customer interactionis documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way’s regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI’s by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Education and/or Experience Required

• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Required Skills/Abilities

• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP’s Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver’s License

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#INDSOUTH

AI Disclosure Statement:
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details: