Estate Planning Member Experience Specialist

Trust & Will; Oregon; Hybrid; USD 32.000 - 45.000; Vollzeit

Benefits dieser Stelle

PTO

Flexible time off

Generous holidays

Learning & development reimbursement

Equity

Zusammenfassung

Trust & Will is hiring for a full-time, remote-first Customer Support role focused on delivering best-in-class experiences for members. You will resolve issues via live chat, email, and phone, answer questions about our estate planning products, and maintain high standards of written and verbal communication.

The position requires empathy, problem-solving, and an ability to work Pacific Time Zone hours in a remote, distributed team.

Qualifikationen

• 2 years of experience in a customer-facing support or service role.
• Experience communicating across chat, email, and phone.
• Clear and thorough writing for customer communications.
• Experience with Zendesk, G-Suite, Notion, etc.

Aufgaben

• Provide high-quality support for Trust & Will members via live chat, email, and phone.
• Communicate thoughtfully to answer questions about products and estate planning.
• Handle user issues directly and resolve customer complaints.
• Drive thoughtful and effective communication internally and externally.

Kenntnisse

Customer support

Zendesk

G-Suite

Notion

Tools

Zendesk

G-Suite

Notion

Jobbeschreibung

Trust & Will is hiring for a full-time, remote-first Customer Support role focused on delivering best-in-class experiences for members. You will resolve issues via live chat, email, and phone, answer questions about our estate planning products, and maintain high standards of written and verbal communication.

The position requires empathy, problem-solving, and an ability to work Pacific Time Zone hours in a remote, distributed team.