Estate Manager

Pocketbook Agency; New York (NY); On-site; USD 225,000 - 275,000; Full time

Benefits offered by this job

PTO

401(k) with employer match

Paid sick leave

Job summary

Pocketbook Agency is seeking an experienced Estate Manager to lead day-to-day operations across two East Coast properties: a NYC townhouse and a Hamptons estate. Role requires seniority to manage staff, vendors, and guests, with a focus on five-star hospitality and meticulous organization.

The candidate will coordinate renovations, events, and handoffs between coasts, ensuring privacy and top-tier service throughout the seasons, including mid-June to Labor Day in the Hamptons and ongoing NYC

Qualifications

• Proven experience managing multiple luxury properties.
• Strong staff leadership and accountability.
• Excellent communication and handoff discipline.
• Hospitality-focused approach for entertainment-heavy Hamptons summers.
• Renovation/construction management experience with GCs and owners reps.
• Discreet, professional, and trustworthy with confidentiality.
• Willing to relocate to New York City.
• Availability on property in the Hamptons mid-June to Labor Day.

Responsibilities

• Manage daily operations across two properties (NYC townhouse and Hamptons estate).
• Direct and support live-in and seasonal staff and contractors.
• Oversee repairs, renovations, or construction projects; coordinate with owners rep.
• Maintain household manuals, SOPs, and preventive maintenance lists; ensure flawless operations.
• Own household budgets and vendor relationships; ensure on-time, on-budget delivery.
• Coordinate high-volume summer hospitality, arrivals, events, and staffing needs.
• Ensure seamless bi-coastal handoffs and privacy protection.

Skills

Staff management

Hospitality focus

Communication

Renovation/Construction management

Vendor management

Discretion/confidentiality

Self-starter

Relocation to NYC

Tools

Signal

Crestron

OneDrive

Outlook

Microsoft Office

Excel

Nines estate software

Job description

A bi-coastal private principal is seeking an experienced Estate Manager to lead day-to-day operations across two East Coast properties: a large residence in New York City and a multi-residence estate in the Hamptons. This is a senior role that will bring structure, communication, and 5 star hospitality standards to a household.

The Estate Manager owns the daily rhythm of both properties, directs household and seasonal staff, and serves as the connective tissue when the principal moves between homes. You will brief the next team on the principal's preferences, routines, and current needs so nothing falls through the cracks. Strong experience in renovations and construction management as well as event coordination are key.

The right person is organized, hands-on, and calm under pressure, with strong communication skills and the seniority to manage staff, vendors, and guests. You will partner with the West Coast House Manager and Chief of Staff to preserve seamless standards across all properties.

Key Responsibilities

• Manage daily operations across the New York townhouse and the Hamptons estate, including main house, guest house, and the new residence under construction
• Direct and support household staff, including live-in and seasonal housekeepers and a junior houseman, and other contractors
• Oversee any repairs, renovations, or construction projects, working in conjunction with the principal’s longstanding owners representative.
• Implement, update and maintain all household manuals, SOPs and preventative maintenance lists to deliver flawless daily operations.
• Own household operational budgets, demonstrating a fiscally sound and sensible approach to spending.
• Source, vet, and manage all vendors, ensuring that all work is completed on time, budget and to the highest standard.
• Coordinate high-volume summer hospitality in the Hamptons, including guest arrivals, events, and staffing needs
• Ensure someone is on property to receive guests so that they receive the highest level of service
• Own bicoastal handoffs: brief the incoming team on the principal's preferences, routines, and current needs each time he moves between properties
• Protect the principal's privacy and maintain strict confidentiality at all times

Qualifications

• Proven experience managing a multiple luxury properties
• Strong staff management skills; able to direct, coach, and hold a team accountable
• Excellent communication and the discipline to run consistent handoffs and check-ins
• Demonstrates a hospitality forward approach to the job; the Hamptons summer season is entertainment-heavy
• Proven renovation and construction management experience, can navigate the intricacies of the process, work with GCs, owners reps, etc.
• Tech-proficient with Signal, Crestron, OneDrive, Outlook, Microsoft Office, and Excel; comfortable adopting new estate software such as Nines
• Highly organized with strong attention to detail and follow-through
• Discreet, professional, and trustworthy with a strong sense of confidentiality
• Self-starter who can operate independently and anticipate needs
• Willing to relocate to and be based in New York City
• Available on property in the Hamptons from mid-June through Labor Day

Location

New York City based (relocation required). On property in the Hamptons mid-June through Labor Day; New York as needed.

Compensation

$225,000 to $275,000 DOE, a comprehensive benefits package (including PTO, paid sick leave, and 401(k) with employer match) + discretionary bonus.

Schedule

Full-time Monday-Friday with flexibility to work longer days or weekends when needed. Must be available to be based out of the Hamptons mid-June through Labor Day.

Pocketbook Agency is an equal opportunity recruiting firm and does not discriminate in its recruiting, screening, or placement practices based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.