Estate Host - Copain

jacksonfamilywines; Healdsburg (CA); On-site; USD 39,000 - 52,000; Full time

Benefits offered by this job

Health benefits

401k with employer match

Generous time off

Volunteer time

Learning & Development

Mental health resources

Wine discounts

Job summary

Copain Winery is seeking a dynamic wine sales professional to host tastings, curate memorable guest experiences, and build lasting relationships with members and collectors. You will sell premium wines, tell our story, and deliver outstanding service in a fast-paced, team-oriented environment.

Responsibilities include in-person outreach, phone and email follow-ups, coordinating events, and supporting Club and Estate Managers with guest inquiries.

Qualifications

• 2+ years related experience preferred in sales, customer service or hospitality.
• Knowledge of wines and ability to tell the story that promotes loyalty and sales.
• Able to work a flexible schedule including weekends.
• Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook.
• Outstanding ability in customer service and working with the public.
• Commitment to excellence, high standards and working effectively with a team.
• Strong organizational, problem-solving, multi-tasking and analytical skills.
• Flexibility and ability to manage changing priorities with enthusiasm.
• Must be fluent in English.
• Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly.

Responsibilities

• Curates in-person experiences and outbound sales campaigns to meet sales targets.
• Strengthens existing member and collector relationships; establish new relationships by phone and email.
• Provide excellent customer service to guests and support managers with inquiries.
• Assist phone and email outreach during shipments and new releases.
• Develop referral partners through business development to drive sales.
• Support hospitality events, calls, and digital communications in line with winery standards.
• Provide exemplary customer service at all touchpoints.
• Support team training on wines and processes.
• Support trade hospitality events and other duties as assigned.

Skills

Customer service

Sales

English fluency

Teamwork

Multitasking

Tools

POS systems

Microsoft Office (Excel/Word/Outlook)

Job description

Copain Winery is a multi-generational, family-owned winery that produces wines with authenticity and exceptional pedigree. We are searching for a dynamic wine sales professional possessing the ability to work in a fast-paced environment focusing on curating exceptional experiences and providing best-in-class customer service. Applicants must be effective self-starters, confident in their ability to sell premium wine, and work in a team-oriented environment. This position is responsible for hosting tastings and providing memorable experiences for our guests, developing new relationships with clients in-person, via phone and through email outreach. Our team respects, celebrates, and takes pride in each other’s differences, we nurture a culture that embraces fairness, acceptance and belonging. Come join our preeminent group of passionate, trusted, and respected wine industry professionals!

ESSENTIAL RESPONSIBILITIES:

• Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
• Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
• Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
• Assists in phone and email outreach during Club shipments and new wine releases.
• Develops referral partners through business development activities to drive sales and awareness for the property.
• Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
• Offers exemplary customer service at all touch points that provides customized customer support.
• Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
• Supports trade hospitality events as needed, and other duties as assigned.

REQUIREMENTS:

• 2+ years related experience preferred in sales, customer service or hospitality.
• Knowledge of wines and ability to tell the story that promotes loyalty and sales.
• Able to work a flexible schedule including weekends.
• Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook.
• Outstanding ability in customer service and working with the public.
• Commitment to excellence, high standards and working effectively with a team.
• Strong organizational, problem-solving, multi-tasking and analytical skills.
• Flexibility and ability to manage changing priorities with enthusiasm.
• Must be fluent in English.
• Able to stand and walk for long periods of time and lift up to 50 pounds repeatedly.

WAGE TRANSPARENCY

The base pay for this role ranges from $18.84 - $24.98 per hour. Compensation will be determined by candidate experience, skills, and location.

BENEFITS

• Health Benefits – Medical, Dental, Vision, Disability & Life insurance
• 401k with employer match
• Generous time off including vacation, holidays, and paid health time
• Paid volunteer time
• Learning & Development opportunities
• Modern Health virtual mental health & coaching visits
• Wine discounts!

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.