Estate Host - Brewer Clifton (On Call)

Tasting Room Expo; Jackson (MS); On-site; USD 27,552 - 33,062; Full time

Job summary

A premier winery located in Jackson is seeking a dynamic wine sales professional. This role involves hosting tastings, developing client relationships, and providing outstanding customer service. Candidates should have at least 2 years of experience in sales or hospitality, strong wine knowledge, and the ability to work flexible hours. The position offers a competitive hourly wage between $20.00 - $24.00 based on experience. Join a passionate team dedicated to excellence and fostering a culture of belonging.

Qualifications

• 2+ years of experience in sales, customer service, or hospitality preferred.
• Knowledge of wines and storytelling to promote loyalty.
• Outstanding customer service skills.
• Flexibility to work weekends.

Responsibilities

• Curate and maximize in-person experiences and sales campaigns.
• Strengthen relationships with members and collectors.
• Provide customer service to guests and assist with inquiries.
• Develop referral partners through business development activities.

Skills

Sales

Customer service

Wine knowledge

Problem-solving

Organizational skills

Tools

Point of Sales systems

Microsoft Office (Excel, Word, Outlook)

Job description

Brewer-Clifton is a family-owned winery that produces wines with authenticity and exceptional pedigree. We are searching for a dynamic wine sales professional possessing the ability to work in a fast-paced environment focusing on curating exceptional experiences and providing best-in-class customer service.

Position Summary

This position is responsible for hosting tastings and providing memorable experiences for our guests, developing new relationships with clients in-person, via phone and through email outreach. Applicants must be effective self-starters, confident in their ability to sell premium wine, and work in a team-oriented environment. Our team respects, celebrates, and takes pride in each other's differences; we nurture a culture that embraces fairness, acceptance and belonging. Come join our preeminent group of passionate, trusted, and respected wine industry professionals!

Essential Functions/Duties

• Curates and maximizes in-person experiences and outbound sales campaigns to meet or exceed monthly/annual sales targets.
• Strengthens preexisting member and collector relationships, while establishing new relationships via phone and email.
• Provides excellent customer service to guests while supporting Club Manager and Estate Manager with service inquiries from guests.
• Assists in phone and email outreach during Club shipments and new wine releases.
• Develops referral partners through business development activities to drive sales and awareness for the property.
• Assists in hospitality events, calls, and digital communications in a manner that is well organized and consistent with winery expectations.
• Offers exemplary customer service at all touch points that provides customized customer support.
• Supports other team members with training on wines and process to ensure efficient and cohesive customer service.
• Supports trade hospitality events as needed, and other duties as assigned.

Job Requirements

Essential Skills, Experience, and Education

• 2+ years related experience preferred in sales, customer service or hospitality.
• Knowledge of wines and ability to tell the story that promotes loyalty and sales.
• Able to work a flexible schedule including weekends.
• Competency in Point of Sales systems, Microsoft Office, including Excel, Word, and Outlook.
• Outstanding ability in customer service and working with the public.
• Commitment to excellence, high standards and working effectively with a team.
• Strong organizational, problem‑solving, multi‑tasking and analytical skills.
• Flexibility and ability to manage changing priorities with enthusiasm.
• Must be fluent in English.

Physical Requirements

• Able to stand and walk for long periods of time
• Able to lift up to 50 pounds repeatedly

Wage Transparency

The base pay for this role ranges from $20.00 - $24.00 per hour. Compensation will be determined by candidate experience, skills, and location.

Jackson Family Wines is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are based on merit and business needs.