Establishment Child Support Technician I

City and County of Denver; Denver (CO); Hybrid; USD 31,000 - 47,000; Full time

Benefits offered by this job

Lifelong pension

457B Retirement Plan

PTO 140 hours first year + holidays +

Medical, dental, vision plans

Job summary

City and County of Denver is hiring an Establishment Child Support Technician I in Denver, CO. This role supports the Child Support Services division, handling case referrals, document preparation, and service of process activities in a fast-paced environment.

The position requires a high school diploma or GED and about four years of office support experience, with strong customer service and data-entry skills.

Qualifications

• Strong customer service skills and accuracy in handling cases.
• Ability to review legal documents with high accuracy.
• Experience managing multiple high-priority tasks in a fast-paced environment.
• Adaptability in evolving work settings and processes.
• Experience engaging diverse customers via phone, email, or in person.
• Familiarity with CBMS, ACSES, Adobe and MS Office applications.

Responsibilities

• Send court filings for service of process and monitor outcomes.
• Answer questions, explain policies, and provide child support information to stakeholders.
• Enter and maintain client records in databases.
• Participate in community outreach and/or work at alternate city locations as needed.
• Review referrals and determine steps to establish child support orders.
• Prepare documents for service of process and assist with related tasks.
• Gather information and documentation for child support processes.
• Conduct research to obtain necessary information not provided in intake.

Skills

Customer service

Collaboration

Attention to detail

Education

High school diploma or GED

Tools

CBMS

ACSES

Adobe

Microsoft Office

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise.Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offerscompetitive paycommensurate with education and experience.New hiresare typically brought into the organizationbetween$22.53 - $26.50.We also offer generous benefits for full-time employees which include butarenot limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location & Schedule

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a minimum of three (3) days on site and up to five (5) days on site during probationary period. This position may be required to participate in community outreach events and/or work in alternate city locations dependent on the business need. When working at alternate city locations, you may be required to become certified to collect a buccal swab for genetic testing. This certification is paid for by the city. Employees must work within the state of Colorado on their off-site days.

Who We Are & What You’ll Do

At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Division of Economic Security:

Through our Economic Security Division (ESD), Denver Human Servicesseeksto engage residents in strengthening economic well-being and mobility across their lifespan. Byleveragingthe resources of Denver Human Services’ programs and a network of community partnerships, Economic Security providesa holistic approachto service deliveryin order toassistcustomers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.

The Economic Security Division iscomprisedof the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver’s name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).

The Economic Security Division is currently seeking highly skilled applicants for the position of Establishment Child Support Technician I. Child Support Services (CSS) partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.

CSS Vision: The vision of Child Support Services is to help build a world where children can count on their parents for the support and love that they need to be healthy and successful. CSS will put children first by both parents assuming responsibility for the economic and social well-being, health and stability of their children. We recognize that children benefit from positive, ongoing relationships with both parents.

The Establishment Child Support Technician I:

• Send court filings out for service of process and monitor the outcome of service
• Respond to a variety of questions, explain policies, procedures, and processes, and provide child support related information to various stakeholders
• Enter and maintain client records in various databases
• Participate in community outreach events and/or work in alternate city locations dependent on the business need
• Receives and reviews referrals from a variety of sources and determines the next appropriate steps needed to achieve establishment of Child Support orders
• Prepares and composes documents for service of process for our Child Support cases
• Gather information and documentation, and answer questions related to the child support process
• Performs research and investigative work to collect necessary information and documentation not provided in the intake interviews
• Performs other related duties as assigned or requested

What You’ll Bring

Our ideal candidate is someone who brings strong customer service skills, excels in a collaborative team environment, and thrives in high-volume, fast-paced settings. They demonstrate patience, attention to detail, and a clear understanding of company standards, ensuring that both individual and team goals are consistently met with quality and efficiency.

In addition, our ideal candidate will have some or all the following experience, skills, and characteristics:

• A passion for public service and improving the lives of families through high levels of customer service, accuracy, and attention to detail
• Proven ability to review legal documents with a high degree of accuracy
• Experience with managing multiple high priority tasks in a fast-paced work environment while managing caseloads
• Exhibits agility in an evolving work environment
• Experience engaging customers from diverse backgrounds with a solution-oriented approach through phone, email, and face-to-face contact
• Experience with CBMS, ACSES, Adobe, Microsoft Office, and other various applications

Required Minimum Qualifications

• Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
• Experience: Four (4) years of experience performing office support work.
• Education & Experience Equivalency Additional appropriate education may be substituted for the minimum experience requirements

Application Deadline

This position is expected to stay open until November 3rd, 2026.

Job Profile

CS2900 Child Support Technician I

Position Type

Unlimited

Position Salary Range

$22.53 - $33.80

Target Pay

$22.53 - $26.50/hour

Agency

Denver Human Services

Redeployment during Citywide Emergencies

City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

It is your right to access oral or written language assistance, sign language interpretation, real-time captioning via CART, or disability-related accommodations. To request any of these services at no cost to you, please contact [e-mail] with three business days’ notice.

Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.