ESOL Intake & Student Success Specialist

nypl; New York (NY); On-site; USD 42,000 - 61,000; Full time

Job summary

The New York Public Library (NYPL) seeks an Intake Advisor for Adult English Language and Literacy programs to recruit, assess, and place students, and to maintain eligibility through testing and interviews.

You will monitor attendance, connect students with NYPL services, and coordinate with partners to expand program participation; data entry into ASISTS and Google Drive, and regular follow-ups.

Qualifications

• Experience coordinating adult education programs.
• Ability to recruit and place students.
• Maintain attendance and data per NYSED standards.

Responsibilities

• Provide case management services to students including running information sessions, organizing the intake appointment process including assessment (Best Plus and TABE), NRS goal setting, and placement in a class, or referral to an outside agency.
• Monitor student progress, daily follow up with students who have an attendance problem to encourage continuation in the program
• Input data for students into the agency database in a timely manner, which includes client personal contact information, assessment results, attendance, and educational and employment outcomes
• Test all students at the end of each cycle
• Maintain paper record files for each student as per NYSED requirements
• Conduct outreach among various city and non-profit agencies to increase student enrollment, build relationships with community partners, and increase our referral list for supplemental services
• Connect adult students with needed and available community resources. Follow-up with clients and agencies as appropriate to document use/success of referral
• Provide workshops on using technology, orientations to library services, etc.

Skills

Case management

Student communication

Outreach & partnerships

Digital literacy instruction

Job description

The New York Public Library (NYPL) seeks an Intake Advisor for Adult English Language and Literacy programs to recruit, assess, and place students, and to maintain eligibility through testing and interviews.

You will monitor attendance, connect students with NYPL services, and coordinate with partners to expand program participation; data entry into ASISTS and Google Drive, and regular follow-ups.