ESIS Senior Claims Representative, AGL

Chubb; Overland Park (KS); On-site; USD 52,000 - 78,000; Full time

Job summary

ESIS in Overland Park, KS is seeking an experienced Auto, General & Liability (AGL) Claims representative to handle and maintain AGL claims and file reviews under general supervision. The role supports prompt and equitable settlements following established guidelines.

The position involves investigation, interviewing parties, evaluating liability, and preparing detailed reports, with guidance from the Claims Team Leader. Office-based position with standard claims responsibilities.

Responsibilities

• Review claim and policy information to provide background for investigation.
• Interview insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information.
• Evaluate liability and extent of the company’s obligation under the policy.
• Prepare reports on investigation, settlements and denials.
• Set reserves within authority limits and discuss changes with Team Leader.
• Assist Team Leader in developing methods and improvements for handling claims.
• Inform claimants of denial when applicable.

Job description

ESIS is seeking an experienced Auto, General & Liability (AGL) Claims representative for the Overland Park, KS office. The person in this role will handle and maintain all AGL claims and file reviews under general supervision of a supervisor and as part of the ESIS team.

KEY OBJECTIVE:

Under the direction of the Claims Team Leader investigates and settles claims promptly, equitably and within established best practices guidelines.

MAJOR DUTIES & RESPONSIBILITIES:

• Under limited supervision, Receives assignments and reviews claim and policy information to provide background for investigation and may determine the extent of the policy’s obligation to the insured depending on the line of business.
• Contacts, interviews and obtains statements (recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information.
• Depending on line of business may inspect and appraise damage for property losses or arranges for such appraisal.
• Evaluates facts supplied by investigation to determine extent of liability of the insured, if any, and extend of the company’s obligation to the insured under the policy contract.
• Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc.
• Sets reserves within authority limits and recommends reserve changes to Team Leader.
• Reviews progress and status of claims with Team Leader and discusses problems and suggested remedial actions.
• Prepares and submits to Team Leader unusual or possible undesirable exposures.
• Assists Team Leader in developing methods and improvements for handling claims.
• Settles claims promptly and equitably.
• Obtains releases, proofs of loss or compensation agreements and issues company drafts in payments for claims.
• Informs claimants, insureds/customers or attorney of denial of claim when applicable.