ESIS Senior Claims Representative, AGL

Chubblifefund; Overland Park (KS); On-site; USD 70,000 - 90,000; Full time

Job summary

ESIS, Inc. in Overland Park, KS, seeks an experienced Auto, General & Liability (AGL) Senior Claim Representative to manage and settle AGL claims under supervision.

You will handle claim files, conduct background investigations, and coordinate with insureds and vendors to resolve matters promptly and fairly. You will review policy information, interview involved parties, set reserves, and prepare detailed reports for the Team Leader while ensuring compliance with best practices.

Qualifications

• Experience handling auto, general and liability claims.
• Ability to investigate and settle claims under supervision.
• Experience documenting investigations and reserving decisions.

Responsibilities

• Review claim and policy information to support investigation.
• Interview insureds, claimants, witnesses to secure information.
• Appraise damage and arrange appraisal as needed.
• Evaluate facts to determine extent of liability and company obligation.
• Prepare investigation and settlement reports.
• Set reserves within authority and recommend changes.
• Review progress with Team Leader and address issues.
• Direct defense counsel for litigated files to achieve best outcomes.
• Obtain releases, proofs of loss, and issue payments.
• Inform claimants of denial when applicable.

Skills

Claims handling

Investigation

Liability evaluation

Reserving

Communication with insureds

Job description

We recognize our clients’ desire to do things differently, and we are confident that our integrated approach will deliver better overall results. ESIS’ specialized claim intervention strategy integrates an effective deployment of resources and appropriate actions, which are essential to our success

ESIS, Inc. (ESIS) provides sophisticated risk management services designed to reduce claims frequency and loss costs. ESIS, the Risk Management Services Company of Chubb, provides claims, risk control & loss information systems to Fortune 1000 accounts. ESIS employs more than 1,500 professionals in nine regional centers and 15 major claims offices, as well as local representatives in select jurisdictions. We take our fiduciary responsibilities seriously and are proud to manage over $2.5 billion of customer losses and over 320,000 new claims annually. We specialize in large accounts which have multi-state operations. For information regarding ESIS please visit www.esis.com.

Summary

ESIS is seeking an experienced Auto, General & Liability (AGL) Senior Claim Representative for the Overland Park, KS office. The person in this role will handle and maintain all AGL claims and file reviews under general supervision of a supervisor and as part of the ESIS team.

Key Objective

Under the direction of the Claims Team Leader investigates and settles claims promptly, equitably and within established best practices guidelines.

Major Duties & Responsibilities

Duties include but are not limited to:

• Under limited supervision, Receives assignments and reviews claim and policy information to provide background for investigation and may determine the extent of the policy’s obligation to the insured depending on the line of business.
• Contacts, interviews and obtains statements(recorded or in person) from insureds, claimants, witnesses, physicians, attorneys, police officers, etc. to secure necessary claim information.
• Depending on line of business may inspect and appraise damage for property losses or arranges for such appraisal.
• Evaluates facts supplied by investigation to determine extent of liability of the insured, if any, and extend of the company’s obligation to the insured under the policy contract.
• Prepares reports on investigation, settlements, denials of claims, individual evaluation of involved parties etc.
• Sets reserves within authority limits and recommends reserve changes to Team Leader.
• Reviews progress and status of claims with Team Leader and discusses problems and suggested remedial actions.
• Prepares and submits to Team Leader unusual or possible undesirable exposures.
• Assists Team Leader in developing methods and improvements for handling claims.
• Settles claims promptly and equitably.
• Manages litigated files by directing defense counsel to ensure best possible outcomes.
• Obtains releases, proofs of loss or compensation agreements and issues company drafts in payments for claims.
• Informs claimants, insureds/customers or attorney of denial of claim when applicable.