Escrow Support Processor

Creative Solutions Services, LLC; Roseville (CA); On-site; USD 28,000 - 29,000; Full time

Job summary

Creative Solutions Services, LLC in California seeks an entry‑level Escrow Clerk for centralized clerical work on residential escrow files, with 100% onsite work. This role offers potential temp‑to‑perm based on performance.

You will scan and archive documents, relay information to branches and customers, and manage high‑volume processing toward a daily 6.5‑hour target. Requirements include strong customer service, proficiency in Microsoft Office, time management, teamwork, and adaptability for

Qualifications

• Strong customer service skills.
• Competent with Microsoft Office.
• Time management skills.
• Team player.
• This is an entry-level position; Escrow/industry experience is nice to have.
• Self-starter, problem solver, team-oriented, and not afraid of pressure and change.
• Leadership skills.

Responsibilities

• Provide centralized clerical processing of all documents connected with the initiation or closing of residential escrows.
• Relieve branches of high-volume processes.
• Communicate information and instructions to escrow branches and occasionally customers.
• Scan/image escrow-related documents to ensure history is archived and that vital records are protected and meet quality control standards.
• Receipt in Lender/Buyer Funds, work closely with Escrow to provide in-office support.
• Fulfill prior to doc conditions, manage HOA demands and process remediation and escrow support functions on a national level.
• Engage in a high volume, production role consisting of 6.5 hours daily processing.
• Participate in monthly meetings with the manager to review production numbers and train on new tasks.
• Start with 2 assigned processes/tasks, eventually building up to 17 processes once they have mastered previous tasks.

Skills

Strong customer service skills

Team player

Tools

Microsoft Office

Job description

Pay Rate: $20 - $21 per hour

Summary:

• Work Mode: 100% onsite
• Potential temp to perm depending on candidate’s performance and business needs.
• Ability to work Pacific hours - 6:00 am to 5:30 pm PST
• OT may be required depending on the business need and/or risk.

Responsibilities:

• Provide centralized clerical processing of all documents connected with the initiation or closing of residential escrows.
• Relieve branches of high-volume processes.
• Communicate information and instructions to escrow branches and occasionally customers.
• Scan/image escrow-related documents to ensure history is archived and that vital records are protected and meet quality control standards.
• Receipt in Lender/Buyer Funds, work closely with Escrow to provide in-office support.
• Fulfill prior to doc conditions, manage HOA demands and process remediation and escrow support functions on a national level.
• Engage in a high volume, production role consisting of 6.5 hours daily processing.
• Participate in monthly meetings with the manager to review production numbers and train on new tasks.
• Start with 2 assigned processes/tasks, eventually building up to 17 processes once they have mastered previous tasks.

Requirements:

• Strong customer service skills.
• Competent with Microsoft Office.
• Time management skills.
• Team player.
• This is an entry-level position; Escrow/industry experience is nice to have.

Preferred Skills:

• Self-starter, problem solver, team-oriented, and not afraid of pressure and change.
• Leadership skills.

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