Escrow Specialist II

SPS; West Valley City (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

SPS in West Valley City, Utah, seeks an Escrow Operations Analyst to monitor data integrity across vendor relationships and ensure compliance with service levels and billing accuracy. You will research loan activity, maintain procedures, and coordinate with internal teams to optimize processes and vendor performance.

The role requires strong communication, strategic thinking, and the ability to partner with external vendors to deliver quality service.

Qualifications

• Bachelor’s degree in Business or related field.
• Strong communication and relationship-building with external vendors and customers.
• Ability to think strategically and tactically to solve workflow and customer problems.

Responsibilities

• Perform regular data integrity audits across company and vendor databases.
• Research loan level activity and coordinate with internal departments.
• Maintain procedure manuals and identify internal and external process improvements.
• Coordinate corporate advances and write-offs to ensure quality service.
• Coordinate with vendors and maintain positive business relationships.
• Monitor daily operations of vendors to ensure service levels and contract terms are met.
• Prepare process flowcharts, analyze data, audit exceptions, and prepare reports.
• Review vendor fees and advances for payment and/or recovery.
• Other duties as assigned.

Skills

Data integrity analysis

Auditing

Communication skills

Stakeholder collaboration

Process improvement

Education

Bachelor’s degree in Business or related field

Tools

SQL databases

Excel

Job description

Summary: Monitors activities of escrow vendors to ensure accuracy, timeliness, required service levels, accurate billing, compliance with state and Federal laws, and provide quality customer service. Performs comparison of Company and vendor data to ensure integrity.

Duties:

• Perform regular data integrity analysis and/or audits across various company and vendor databases/systems.
• Research loan level activity and work closely with internal departments to provide accurate information.
• Maintain procedure manuals, identify internal and external business process improvements, communication to system support operations to facilitate daily operations and system projects.
• Coordinate corporate advances and write-offs to ensure quality service.
• Coordinate with vendors and maintain positive business relationships.
• Monitor daily operations of vendors to ensure established service levels and contract terms are met.
• Prepare process flowcharts, analyze data, audit exceptions, and prepare reports.
• Review vendor fees and advances for payment and/or recovery.
• Other duties as assigned.

Specs:

• Education level: Bachelor's Degree in Business or related field preferred.
• Must possess excellent communication skills with the ability to become a "business partner" with external vendors, customers, etc.
• Must be able to think conceptually, strategically and tactically to solve workflow and customer problems.

Principal Outcomes/Accountabilities of Job & Direct Reports: No direct reports Physical Demands: Office environment

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.