Sr. Escrow Officer

HomeServices of America; Scottsdale (AZ); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical

Health Savings Account

Dental

Vision

Life Insurance

Paid Vacation (PTO)

401(k) with employer match

Flexible Spending Account

Employee Assistance Program (EAP)

Job summary

HomeServices of America is seeking an Escrow Operations Manager in Scottsdale to establish and streamline processes, lead a team, and ensure compliance with policies, timelines, and production goals.

The role requires supervisory experience, strong escrow knowledge, and excellent communication and customer service skills to manage closing activities, engage with customers, and drive new business opportunities.

Qualifications

• Minimum of high school diploma or the equivalent.
• 7 years’ experience as an Escrow Officer.
• Two years of supervisory experience preferred.
• Strong interpersonal and communication skills; customer-focused.

Responsibilities

• Oversee all aspects of a closing, including receiving and reviewing contracts, preparing estimated closing statements, and auditing escrow files.
• Respond promptly to customer inquiries and complaints, ensuring information is accurate and complete.
• Supervise and train staff; lead educational meetings and performance reviews.
• Develop new business opportunities by attending real estate and escrow-related events and coordinating with lenders/banks.
• Provide backup to the escrow branch manager and assign files to staff as they arrive.
• Retain clients and drive new business; monitor productivity to meet service levels and deadlines.
• Review invoices for office expenses; handle additional responsibilities as assigned.

Skills

Supervisory experience

Escrow knowledge

Communication skills

Customer service

Analytical skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Escrow software

CRM systems

Job description

Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. Manage and lead a team who perform a wide range of duties related to escrow operations. Partners with and acts as a liaison between groups to ensure that compliance, policy and adherence, production goals, and timelines are met.

Job Duties and Responsibilities (Essential Job Functions)

Common job activities are listed below; actual position responsibilities may vary. Refer to your manager or human resources for specific duties and performance expectations.

• Oversee all aspects of a closing, including and not limited to, receiving, and reviewing all new contracts, preparing estimated closing statements for buyer and seller, preparing file for signing, monitoring the closing and auditing escrow file.
• Respond in a timely, professional manner to any customer inquiries and complaints.
  • Request that all necessary information has been ordered and is accurate, i.e. payoff, abstract, title evidence, reports, mortgage documentation, and other pertinent information.
  • Review file for completeness, compliance and ensure title issues are resolved prior to closing.
  • Prepare and submit closed loan package, deposits, and disbursement documentation, recording package, final policy package and/or commission package to appropriate department or entities.
  • Prepare HUD settlement statements and other required documents.
• Supervise and provide guidance to all staff members. Conduct educational and informational meetings for the staff. Provide and oversee training for staff.
• Actively seek new business by attending sales meetings, real estate events, escrow, and managements meetings and interacting with lending and banking to increase capture rate.
• Provide backup to escrow branch manager.
• Assign files as they are received by the branch.
• Responsible for retention of clients and development of new business.
• Resolve issues that may arise resulting from closing or day-to-day operations.
• Monitor productivity of staff members to ensure customer service time needs are met.
• Review and approve invoices for payment in relation to office expenses.
• Perform any additional responsibilities as requested or assigned.

Performance Expectations

• Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management.
• Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism.
• Establish and maintain positive and productive work relationships with all staff, customers, and business partners.
• Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development.
• Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

Qualifications

Education:

• Minimum of high school diploma or the equivalent.

Experience:

• Two years of supervisory experience preferred.
• 7 years’ experience as an Escrow Officer.

Knowledge and Skills:

• Proficient in using personal computers and related software.
• Strong marketing and sales skills preferred.
• Superior interpersonal and communication skills, including presentation skills.
• Strong customer service focus and the ability to work as a member in a team-oriented environment.
• Ability to prioritize and manage multiple tasks and projects concurrently under deadline pressure, with the ability to occasionally work extra hours during peak times of the month.
• High degree of integrity, self-motivated, organized, detail oriented, and possesses a strong aptitude for figures.
• Effective analytical, problem-solving, and decision-making skills.

Other (licenses, certifications, schedule flexibility/OT, travel, etc.):

• The position requires approval from the Department of Corporations.

• Medical
• Health Savings Account
• Dental
• Vision
• Life Insurance
• Paid Vacation (PTO)
• 401(k) with employer match
• Flexible Spending Account
• Employee Assistance Program (EAP)

Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.