Escrow Specialist II

Trustmark Bank; Pearl (MS); On-site; USD 32,000 - 42,000; Full time

Job summary

Trustmark Bank in Pearl, MS is seeking a Mortgage Servicing Clerk to handle automatic payments, ownership changes, address updates, and payoff quote processing. You will support Escrow and customer needs as required.

Requires 1+ year of mortgage servicing and customer service experience with strong math, data entry, and 10-key skills. Ability to work independently in a fast-paced financial environment is essential.

Qualifications

• High school diploma or GED required.
• 1+ years of customer service experience in Teller, accounting clerk, cashier, data entry clerk, Customer Service, or similar role.
• 1+ years of mortgage servicing experience.
• Detail oriented and highly organized.
• Ability to work independently, and prioritize multiple tasks.
• Ability to meet deadlines.
• Strong written and verbal communication skills.
• Practical computer knowledge: Excel, Word, Email, Internet research.
• Open to change and able to perform in a fast-paced environment.
• General math skills and ability to analyze information.
• Data entry: alpha and numeric (test).
• 10-key (test).
• Professional and respectful demeanor with all customers.
• Basic understanding of escrow preferred.

Responsibilities

• Set up/Cancel automatic drafts for customers and process a daily exception report.
• Process Ownership changes (death certificates, name changes, assumptions).
• Process Return Mail & Address Changes.
• Assist with verbal payoff quotes from the Trustmark Branches and customers.
• Perform additional duties as assigned.

Skills

Customer service

Mortgage servicing

Data entry

10-key

Excel

Word

Email

Internet research

Education

High school diploma or GED

Tools

Excel

Word

Email

Internet research

Job description

Overview

The purpose of this position is to process all automatic mortgage payments, assumptions, address/name changes, deceased borrower notifications plus assist with the verbal payoff quote processing. Additional duties may apply to assist the Escrow Department and customers as needed.

Responsibilities

• Set up/Cancel automatic drafts for customers and process a daily exception report
• Process Ownership changes (death certificates, name changes, assumptions)
• Process Return Mail & Address Changes
• Assist with the verbal payoff quotes from the Trustmark Branches and customers
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED
• 1+ years of customer service experience as a Teller, accounting clerk, cashier, data entry clerk, Customer Service, or similar role
• 1+ years of mortgage servicing experience
• Detail oriented and highly organized
• Ability to work independently, and prioritize multiple tasks
• Ability to meet deadlines
• Possess good written and verbal communication skills
• Practical and functional computer knowledge to include Excel, Word, Email, and Internet research
• Open and receptive to change and must have the ability to operate in a fast-paced environment
• General math skills and ability to analyze information
• Data entry-alpha and numeric (test required)
• 10-key (test required)
• Professional and respectful demeanor with all internal and external customers always
• Basic understanding of escrow preferred

Physical Requirements / Working Conditions

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note

This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.