Escrow Specialist II

Trustmark National Bank; Pearl (MS); On-site; USD 35,000 - 50,000; Full time

Job summary

Trustmark National Bank is seeking an Escrow Specialist II who will be responsible for processing automatic mortgage payments, address changes, and assisting with customer inquiries. The ideal candidate will have at least 2 years of mortgage servicing experience and strong customer service skills.

This position requires a high school diploma, detail-oriented individuals who can work independently in a fast-paced environment. Join us in providing excellent service at our Pearl, Mississippi location.

Qualifications

• Minimum 2 years of customer service experience.
• At least 2 years of mortgage servicing experience.
• Ability to work independently and prioritize tasks.

Responsibilities

• Process automatic mortgage payments and address changes.
• Assist with verbal payoff quote processing.
• Handle ownership changes such as name changes and death certificates.

Skills

Customer service experience

Mortgage servicing experience

Detail oriented

Organizational skills

Good communication skills

Computer knowledge (Excel, Word)

General math skills

Education

High school diploma or GED

Tools

Excel

Word

Email

Job description

Escrow Specialist II

Job ID: 2026-19654

Category: Mortgage

Type: Regular Full-Time

Job Grade: 6

FLSA Status: Non-Exempt

Working Hours: Mon - Fri 8am 5pm

Job Location: Mortgage Servicing - 10145

Overview

The purpose of this position is to process all automatic mortgage payments, assumptions, address/name changes, deceased borrower notifications plus assist with the verbal payoff quote processing. Additional duties may apply to assist the Escrow Department and customers as needed.

Responsibilities

• Set up/Cancel automatic drafts for customers and process a daily exception report
• Process Ownership changes (death certificates, name changes, assumptions)
• Process Return Mail & Address Changes
• Assist with the verbal payoff quotes from the Trustmark Branches and customers
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED
• 2+ years of customer service experience as a Teller, accounting clerk, cashier, data entry clerk, Customer Service, or similar role
• 2+ years of mortgage servicing experience
• Detail oriented and highly organized
• Ability to work independently, and prioritize multiple tasks
• Ability to meet deadlines
• Possess good written and verbal communication skills
• Practical and functional computer knowledge to include Excel, Word, Email, and Internet research
• Open and receptive to change and must have the ability to operate in a fast-paced environment
• General math skills and ability to analyze information
• Data entry-alpha and numeric (test required)
• 10-key (test required)
• Professional and respectful demeanor with all internal and external customers always
• Basic understanding of escrow preferred

Physical Requirements

Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.