Escrow Officer - Caliber Title

Landtrust Title Services; Green Bay (WI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

401k with matching

PTO

VTO

Job summary

Landtrust Title Services is seeking an Escrow Officer to coordinate closing documents among buyers, sellers, lenders, and agents. You will disburse funds, ensure accuracy and compliance, and support a smooth real estate transaction process. The role emphasizes CX-driven communication and meticulous document review.

Responsibilities include entering closing figures, balancing files in ResWare, and serving as the liaison during closings. A notary commission and 1–2 years in title are preferred.

Qualifications

• 1-2 years previous title company experience.
• Active Notary Public commission in the State.
• Strong ability to work professionally and collaboratively in a team.
• Customer service mindset with strong client focus.
• Excellent written and verbal communication skills.
• Able to learn quickly and adapt to processes.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate closing documents with buyers, sellers, lenders, and real estate agents.
• Enter closing figures and balance files in ResWare.
• Disburse funds and ensure documents comply with legal standards.
• Attend closings and greet participants, ensuring proper signatures and IDs.
• Respond to emails/phone calls per CX guidelines and manage inquiries.
• Balance and disburse funds per lender instructions and closing statements.
• Serve as liaison between Realtors and lenders during the closing process.

Skills

Customer service oriented

Communication skills

Attention to detail

Team collaboration

Notary Public

Education

Bachelor's degree or equivalent experience

Tools

ResWare

Job description

Landtrust Title Services is a title services company focused on delivering customer-centric support and smooth real estate transactions for partners including attorneys, agents, developers, and lenders. Our work is built around accuracy, responsiveness, and a commitment to helping every transaction move forward with confidence.

The Escrow Officer role involves coordinating closing documents with buyers, sellers, lenders, and real estate agents, disbursing funds, and ensuring all documents are accurate and compliant with legal and regulatory standards.

Core Responsibilities

Coordinating

• Responsible for entering closing figures and balancing files in ResWare Software.
• Acts as the liaison between realtors and lenders prior to closing.
• Work with the lender to obtain Lender's Closing Package and Final CD (applicable for deals that are not classified as a cash deal).
• Responsible for responding and handling emails and phone calls from borrower, agent, lenders, and any other persons involved with a transaction according to our CX guidelines.
• Submits requests to Clearance Team for review of title clearance items and preparation of miscellaneous required documents for closing.
• Reviews file's supporting documentation, such as mortgage payoff statements, paid assessment letters, commission statements, tax bills, and anything else specific to file.

Escrow

• Enter closing figures into the Closing Disclosure (Buyer/Seller CD) and Settlement Statement within Resware
• Review title commitments and coordinate the collection of required title clearance items
• Review mortgage payoffs to ensure accuracy and completeness
• Audit invoices, bills, and commission statements for accuracy
• Prepare, print, and organize all miscellaneous documents required for closing
• Attend and facilitate real estate closings, greeting buyers, sellers, agents while ensuring all required documents and identification are in place prior to commencement
• Ensure the closing package is properly executed, including all required signatures and dates
• Serve as the liaison between Realtors and lenders during the closing process
• Balance and disburse funds within Resware in accordance with lender instructions and seller attorney closing statements

Responsibilities by Task

Daily

• Monitor "My Actions" queue in Resware, or relevant team task spreadsheet, for all assigned tasks, prioritizing files by closing date, and complete assigned items in Resware.
• Monitor email daily for incoming requests and respond in accordance with CX guidelines
• Coordinate files as needed and as assigned by management
• Answer and respond to calls to direct work phone number within the same business day
• For applicable teams, monitor the shared team inbox, assign tags as needed, and respond to email requests promptly
• Update the coordinator checklist within each file, when applicable
• Balance the bottom line in Resware to the Seller's Closing Statement when provided
• Stay current with the closing calendar to ensure awareness of all scheduled transactions and updates
• Attend all scheduled closings as required
• Respond to post-closing emails and resolve inquiries in a timely manner
• Complete and address post-closing questions accurately and efficiently
• Manage and respond to emails related to upcoming closings to ensure readiness and alignment
• Participate in weekly activities and follow-ups as assigned to support closing operations
• Deposit and/or deliver Seller Proceeds, Realtor Commissions and any funds as required daily.

Weekly

• Attend team meetings either in person or virtual call (via camera) as scheduled by management
• Participate in closing huddles with the Closing team to review updates, priorities, and workflow coordination
• Utilize the "Held Funds Report" to identify and appropriately disburse any held funds associated with assigned files
• Submit monthly expense reports in a timely manner, ensuring accuracy and proper documentation
• Maintain adequate closing office supply levels by monitoring inventory and restocking as needed

Productivity Expectations

• Respond to and/or acknowledge all personal and team emails within two hours, in accordance with CX guidelines
• Accurately complete files by obtaining all required documentation and ensuring proper balancing to the final Lender's Closing Disclosure (CD) and lender wire amounts
• On average, close and disburse 5 files a week
• Respond to emails throughout the closing process with timely status updates
• Maintain a minimum of 80% accuracy, with a goal of 90% and above, in recording submissions with minimal errors
• Ensure 1099 information is accurately entered into files with zero errors
• Maintain zero file shortages

Requirements

Qualifications

• 1-2 years previous title company experience and/or bachelors' degree or established business background required.
• Active Notary Public commission in the State required
• Strong ability to work professionally and collaboratively in a team-oriented environment
• Thrives in a customer service-focused role with a strong client service mindset
• Excellent written and verbal communication skills
• Open to feedback, adaptable, and willing to learn
• Strong organizational skills with keen attention to detail
• Excellent mathematical and analytical skills
• Ability to prioritize multiple files and competing work demands in a fast-paced environment
• Ability to handle confidential information and maintain data security and discretion
• Proficiency with standard office equipment, including computers, fax machines, printers, telephone systems, and calculators

Salary Range

$55,000 - $70,000

Benefits

• Medical

• Dental
• 401k with matching
• PTO
• VTO