Escrow Hazard Insurance Specialist I - Remote

LoanCare; United States; On-site; USD 2,463,000 - 3,682,000; Full time

Benefits offered by this job

Remote work

Health insurance

Paid time off

401(k) plan

Wellness programs

Job summary

LoanCare is seeking an Escrow Hazard Insurance Specialist I who collaborates with clients, industry partners, and internal teams to maximize homeowner outcomes. The role monitors insurance vendors, maintains appropriate coverage, and processes force-placed insurance when needed.

The ideal candidate has at least 1 year in mortgage loan servicing or related roles and can manage priorities in a high-volume environment while maintaining confidentiality. Remote-friendly with opportunities for growth.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of mortgage loan servicing or related experience preferred.
• Able to manage time and priorities in a fast-paced environment.

Responsibilities

• Monitor third-party insurance vendor to ensure bills are paid promptly and guidelines followed.
• Work with vendor to ensure adequate coverage on escrowed and non-escrowed properties.
• Process force-placed insurance when borrowers fail to provide proof of coverage.
• Monitor Hazard and Flood coverage amounts according to investor guidelines.
• Assist with PMI/MIP payments and respond to customer insurance inquiries.
• Handle insurance issues via phone or written correspondence.

Skills

Attention to detail

Time management

Communication skills

Independent work

Team collaboration

Confidentiality

Microsoft Office

Client/customer service

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Overview

We are seeking to fill the role of Escrow Hazard Insurance Specialist I. The ideal candidate enjoys collaborating with clients, industry partners and internal teams to maximize outcomes for homeowners.

Responsibilities

• Monitor third-party insurance vendor to ensure that all insurance bills are paid promptly, adequate coverage is held on all properties, lender-placed insurance procedures are followed properly, and all investor guidelines are followed
• Monitor third-party insurance vendor to ensure insurance bills are paid promptly in accordance with all guidelines
• Work with the third-party insurance vendor to ensure adequate coverage is held on all escrowed and non-escrowed properties
• Ensure the proper processing of force-placed insurance in the event borrowers fail to provide proof of insurance coverage
• In accordance with investor guidelines, monitor coverage amount requirements for both Hazard and Flood insurance
• Deposit insurance refunds and research pending items
• Request/monitor approvals to pay insurance on loans with disbursement stops
• Process customer insurance issues via phone calls or written correspondence
• Assist with payment of PMI/MIP payments when needed
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent required.
• 1+ years of experience in mortgage loan servicing/lending (insurance company, escrow department, accounts payable, accounting clerk, or similar role may be acceptable)
• Ability to manage time and priorities wisely
• Ability to grasp concepts quickly, make sound decisions, and resolve issues
• Ability to work in a high-volume and time-sensitive environment
• Ability to work independently with minimal direction and effectively meet deadlines
• Ability to collaborate with peers in a team environment to attain common goals
• Ability to communicate effectively in writing, in person, and by telephone
• Ability to use Microsoft Office products (Excel, Word, PowerPoint, etc.)
• Ability to maintain strict confidentiality

Total Rewards

LoanCare’s Total Rewards Package offers a comprehensive blend of health and welfare, financial, lifestyle and learning benefits to support employee well-being and engagement. Highlights include:

• Health & Welfare Coverage: Optional medical, dental, vision, life, and disability insurance
• Time Off: Paid holidays, vacation, and sick leave
• Retirement & Investment: Matching 401(k) plan and employee stock purchase plan
• Wellness Programs: Access to mental health resources, including free Calm memberships, and initiatives that promote physical and emotional well-being
• Employee Recognition: Programs that celebrate achievements and milestones
• Lifestyle & Learning Perks: Enjoy discounts on gym memberships, pet insurance, and employee purchasing programs, plus access to a tuition reimbursement program that supports your continued education and professional growth.

Compensation Range

$17.88-$26.73 hourly. Actual compensation may vary within the range provided, depending on a number of factors, including qualifications, skills and experience.

Build Your Future with LoanCare

At LoanCare, we don’t just service mortgage loans—we serve people. As a leading full-service mortgage loan subservicer, we deliver excellence to banks, credit unions, independent mortgage companies, investors, and the homeowners they support. Backed by the strength and stability of Fidelity National Financial (NYSE: FNF), a Fortune 500 company, we offer a career foundation built on integrity, innovation, and collaboration.

Here, you’ll find:

• A culture that helps you thrive, with resources and support to fuel your growth
• Flexibility to work remotely, while staying connected through virtual engagement
• Opportunities to make a real impact in an industry that touches millions of lives
• If you're ready to grow your career in a place that values your contributions and empowers your success, we invite you to join our team.

About Remote Employment

We provide the necessary equipment; all you need is a quiet, private place in your home and a high-speed internet connection with a minimum network download speed of 25 megabits per second (MBPS) and a minimum network upload speed of 10 MBPS

Who We Are

About us … LoanCare is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1.8 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry. LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.

WORK CONDITIONS

Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Over time required as necessary. Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

EQUAL EMPLOYMENT OPPORTUNITY

LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.