Escrow-Focused Loan Operations Specialist

The Merrimack; East Concord (NH); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid parental leave

Tuition reimbursement

Professional development

Job summary

The Merrimack is recruiting for a Loan Operations Representative in Concord, NH. This full-time role focuses on accurate, timely loan servicing with an emphasis on escrow, supporting NH Mutual Bancorp and affiliates.

You will review loans, process escrow transactions, and maintain escrow-related tasks while delivering professional service to customers. Ideal candidates bring 1–3 years of related experience, solid knowledge of loan servicing processes, and strong Microsoft Office skills.

Qualifications

• 1–3 years of related experience and/or training, or an equivalent combination of education and experience.
• Working knowledge of loan servicing processes, operational controls, and related loan regulations; escrow servicing knowledge a plus.
• Strong customer service, communication, and follow-through skills.
• Analytical thinking and problem-solving skills with strong attention to detail.
• Experience using Microsoft Office products and core operating systems; Jack Henry Silverlake experience preferred.

Responsibilities

• Provide accurate and timely support for residential, consumer, and commercial loan servicing, with a heavy focus on escrow.
• Review new loans for escrow, process escrow payments, complete escrow disbursements, track real estate tax billed amounts and insurance coverages, and complete escrow-related loan maintenance, including escrow analysis.
• Deliver quality service to internal and external customers by responding professionally and following established procedures.
• Review loan escrow statements, notices, and imaged loan documents as needed.
• Process PMI-related activity and make recommendations for cancellation of coverage when appropriate.

Skills

Customer service

Communication

Analytical thinking

Attention to detail

Problem solving

Tools

Microsoft Office

Core banking systems

Jack Henry Silverlake

Job description

The Merrimack is recruiting for a Loan Operations Representative in Concord, NH. This full-time role focuses on accurate, timely loan servicing with an emphasis on escrow, supporting NH Mutual Bancorp and affiliates.

You will review loans, process escrow transactions, and maintain escrow-related tasks while delivering professional service to customers. Ideal candidates bring 1–3 years of related experience, solid knowledge of loan servicing processes, and strong Microsoft Office skills.