Loan Operations Representative

Merrimack County Savings Bank (The Merrimack); Concord (NH); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Paid parental leave

Tuition reimbursement

Professional development

Supportive team culture

Job summary

The Merrimack is seeking a full-time Loan Operations Representative to join our Foundry office in Concord, NH. You will provide accurate, timely, and service-focused loan servicing for New Hampshire Mutual Bancorp and its affiliate organizations, including The Merrimack, MVSB, and Savings Bank of Walpole.

This role emphasizes escrow, with duties such as processing escrow payments, reviewing escrow statements, and ensuring accurate real estate tax and insurance data.

Qualifications

• 1–3 years of related experience and/or training, or an equivalent combination of education and experience.
• Working knowledge of loan servicing processes, operational controls, and related loan regulations; escrow servicing knowledge a plus.
• Strong customer service, communication, and follow-through skills.
• Analytical thinking and problem-solving skills with strong attention to detail.
• Experience using Microsoft Office products; Jack Henry Silverlake experience preferred.

Responsibilities

• Provide accurate and timely support for residential, consumer, and commercial loan servicing, with a heavy focus on escrow.
• Review new loans for escrow, process escrow-only payments, complete escrow disbursements, track real estate tax billed amounts and insurance coverages, and complete escrow-related loan maintenance, including escrow analysis.
• Deliver quality service to internal and external customers by responding professionally and following established procedures.
• Review loan escrow statements, notices, and imaged loan documents as needed.
• Process PMI-related activity and make recommendations for cancellation of coverage when appropriate.

Skills

Customer service

Communication

Attention to detail

Analytical thinking

Problem solving

Follow-through

Tools

Microsoft Office

Jack Henry Silverlake

Job description

FSLA:Non-exempt, payable bi-weekly on Fridays

Pay Range:Hourly rate of pay is negotiable based on experience, with a range of $22.00 to $26.00 per hour

The Merrimackis seeking a full-time Loan Operations Representative to join our team at our Foundry office in Concord, NH. In this role, you will support accurate, timely, and service-focused loan servicing for New Hampshire Mutual Bancorp and its affiliate organizations, including The Merrimack, MVSB, and Savings Bank of Walpole.

Why You’ll Love Working Here

In addition to a competitive salary, we offer a comprehensive benefits package designed to support you both personally and professionally. Benefits include medical, dental, and vision coverage, a 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, professional development opportunities, and the chance to be part of a supportive team that values the work you do every day.

What they’ll do

• Provide accurate and timely support for residential, consumer, and commercial loan servicing, with a heavy focus on escrow
• Review new loans for escrow, process escrow only payments, complete escrow disbursements, track real estate tax billed amounts and insurance coverages, and complete escrow related loan maintenance, to include escrow analysis
• Deliver quality service to internal and external customers by responding professionally and following established procedures
• Review loan escrow statements, notices, and imaged loan documents as needed
• Process PMI-related activity and make recommendations for cancellation of coverage when appropriate

What We’re Looking For

• 1–3 years of related experience and/or training, or an equivalent combination of education and experience
• Working knowledge of loan servicing processes, operational controls, and related loan regulations, escrow servicing knowledge a plus
• Strong customer service, communication, and follow-through skills
• Analytical thinking and problem-solving skills with strong attention to detail
• Experience using Microsoft Office products and core operating systems; Jack Henry Silverlake experience preferred

Why Join Us

At The Merrimack, we are committed to building genuine relationships through exceptional customer service, collaboration, integrity, and excellence. We take pride in supporting the communities we serve and creating a workplace where team members can contribute meaningful work every day.

If you’re ready to grow your banking career in a detail-focused role that supports accuracy, quality, and strong lending operations, we’d be glad to hear from you. Join an award-winning team where your contributions, service, and local impact are valued.

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.