Escrow Associate

Primary Residential Mortgage; Colorado City (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Primary Residential Mortgage seeks a servicing professional to support tax, escrow, and PMI-related processes. You will handle tickler accounts, research delinquencies, and coordinate with tax authorities and vendors to ensure accurate billings and timely payments.

The role involves assisting borrowers with questions about taxes, mortgage insurance, 203K wires, and refunds, while maintaining precise records and adherence to policies.

Qualifications

• Mortgage related experience preferred.
• Strong organization skills.
• Excellent customer service skills.
• Strong written and verbal communication.
• Proficient with Microsoft Office applications.

Responsibilities

• Make outbound calls to borrowers, taxing authorities, PMI companies, and vendors to request billings for tickler accounts.
• Assist with customer inquiries regarding taxes, mortgage insurance, 203K wires, payments, and refunds.
• Research delinquent tax, MIP, PMI, and special assessment ticklers.
• Monitor tax vendor activities and research duplicate tax contracts.
• Monitor non-escrowed accounts to ensure timely escrow payments.

Skills

Mortgage experience

Organization

Customer service

Written and verbal skills

Microsoft Office

Tools

Mortgage Builder

Excel

Job description

• Makes outbound calls to borrowers, taxing authorities, PMI companies, and vendors requesting billings for accounts presented on the tickler
• Assists with customer inquiries regarding taxes, mortgage insurance, 203K wires, payments, and refunds
• Researches all delinquent tax, MIP, PMI, and special assessment ticklers
• Monitors tax vendor, sends legal descriptions when necessary, and researches duplicate tax contracts
• Monitors non-escrowed accounts to ensure timely payments of escrows by the customer
• Monitors tickler report daily, corresponding call schedules with escrow associates
• Calls tax agencies for billings, researches issues, and modifies tax accounts according to bills received

• Makes outbound calls to borrowers, taxing authorities, PMI companies, and vendors requesting billings for accounts presented on the tickler
• Assists with customer inquiries regarding taxes, mortgage insurance, 203K wires, payments, and refunds
• Researches all delinquent tax, MIP, PMI, and special assessment ticklers
• Monitors tax vendor, sends legal descriptions when necessary, and researches duplicate tax contracts
• Monitors non-escrowed accounts to ensure timely payments of escrows by the customer
• Reconciles tax audit reports
• Monitors tickler report daily, corresponding call schedules with escrow associates
• Calls tax agencies for billings, researches issues, and modifies tax accounts according to bills received

Level 2

• Researches and corresponds with FHA on balancing monthly billings, reconciliation reports, terminations, and other outliers
• Researches PMI cancellations and works with PMI companies on reinstating policies, terminations, and updating certificates
• Sets up 203K accounts, manages 203K repair funds, issues wires for draw requests, audits files for proper documentation, prepares 203K reports, and corresponds with customers and third parties in the process of repair
• Serves as a resource to others in the resolution of customer inquiries regarding the 203K process, receipt of 203K payments, and creating timelines for closeouts
• Creates escrow checks for all escrow payments, balances check batches, balances and mails TARs daily, and disburses 203K monthly payments
• Creates monthly, weekly, and daily escrow reports in Mortgage Builder and Excel
• Maintains accurate records of checks (wires), summary reports, escrow research, vendor correspondence, and customer dialogue

Qualifications

• Mortgage related experience preferred
• Organization skills
• Customer service skills
• Written and verbal skills
• Knowledge of Microsoft Office applications

Company Conformance Statement

In the performance of assigned tasks and duties all employees are expected to conform to the following:

• Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.
• Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.
• Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.
• Ensure every action and decision is aligned with PRMI values.
• Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.
• Realize team synergies through networking and partnerships across PRMI.
• Embrace change; act as advocate and role model, promoting an approach of continuous improvement.
• Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs. Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
• Work effectively as a team contributor on all assignments.
• Perform quality work within deadlines.
• Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting. To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location). Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.