Escrow Assistant/ Receptionist (In Office)

firstam; Orlando (FL); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

PTO

Job summary

First American is seeking an Escrow Assistant for its Homebuilder Services team in Orlando. The role involves providing essential administrative support to the escrow team, handling documents and disbursements, and ensuring a smooth customer experience throughout the escrow process.

The ideal candidate will have 2+ years of escrow-related experience, strong communication skills, and proficiency with MS Office.

Qualifications

• High school diploma or equivalent required.
• 2+ years of escrow-related experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Answering phones, greeting customers, and handling administrative tasks.
• Assist in the escrow process, from opening orders to closing, including document prep and disbursement.
• Communicate regularly with customers during the escrow flow and interpret related agreements.

Skills

Customer service

MS Office

Communication

Organizational skills

Problem solving

Team player

Adaptability

Education

High school diploma or equivalent

Tools

MS Office

Job description

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Put your administrative, support, and interpersonal skills to work with a team that’s leading the industry in transforming residential real estate transactions. At First American, we value our culture and seek energetic, detail-oriented professionals who thrive on delivering exceptional customer experiences. Join the Homebuilder Services branch of First American where we believe our greatest asset is our people. We are looking to add an Escrow Assistant to our team. In this role, you’ll work in a dynamic, fast-paced environment, providing critical administrative and customer support to our Escrow team.

What You’ll Do

• Answering phones, greeting customers, assisting with administrative tasks
• Assistin the escrow process, such as opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up
• Communicate regularly with customers during the escrow process flow
• Interpret various agreements as they relate to escrow closings
• Working with a variety of technologies to enable escrow transactions,assistingcustomers to ensure a phenomenal customer experience

What You’ll Bring

• Passion for helping customers whilemaintaininga professional and positive attitude
• Excellent verbal and written communication with both our internal teams and external customers
• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn
• Thrives in contributing to a team working together to deliver beyond customer expectations
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies
• High school diploma or equivalent
• 2+ years of escrow-related experience preferred

Pay Range: $18.46 - $24.63 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.