Escrow Assistant (in office)

First American; Brighton (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

First American in Brighton, MI is seeking an Escrow Assistant to support the escrow team in a fast-paced, detail-focused environment. You will assist with opening orders, reading title commitments, and communicating with customers to ensure a smooth escrow flow.

Ideal candidates bring 2+ years of escrow-related experience, strong MS Office skills, and a professional, customer-focused mindset. This in-office role emphasizes teamwork and precise administrative support to help our clients achieve

Qualifications

• Passion for helping customers and maintaining a professional attitude.
• Excellent verbal and written communication with internal teams and customers.
• Strong organizational skills, detail oriented, and eager to learn.
• Thrives in a collaborative team environment delivering beyond expectations.
• Knowledge of MS Office and ability to adapt to new software quickly.
• High school diploma or equivalent is required.
• 2+ years escrow-related experience preferred.

Responsibilities

• Assist in the escrow process, such as opening orders and reading title commitments.
• Communicate regularly with customers during the escrow process.
• Interpret various agreements related to escrow closings.
• Work with a variety of technologies to enable escrow transactions and ensure a positive customer experience.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Detail-oriented

Team player

Adaptability

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Enable you to apply your administrative, support and interpersonal skills to your team and our customer as we lead the industry in transforming how residential real estate transactions are completed. We value our culture and need energetic people that love the details while thriving in delivering exceptional customer experiences.

Come join First American, where we recognize our true worth is our people. We are looking to add an Escrow Assistant to our growing team. In this role you will work in a dynamic, fast-paced setting supporting our Escrow team in a variety of ways including customer support and administrative duties. This position plays a key role in making the dream of home ownership a reality.

This is an in-office position located at 134 N 1st St, Brighton, MI

What You'll Do:

• Assist in the escrow process, such as opening orders, reading title commitments, and taking necessary steps to clear title


• Communicate regularly with customers during the escrow process flow


• Interpret various agreements as they relate to escrow closings


• Working with a variety of technologies to enable escrow transactions, assisting customers to ensure a phenomenal customer experience

What You'll Bring:

• Passion for helping customers while maintaining a professional and positive attitude


• Excellent verbal and written communication with both our internal teams and external customers


• Problem solver with strong organizational skills, is detail oriented, a natural curiosity with an eagerness to learn


• Thrives in contributing to a team working together to deliver beyond customer expectations


• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies


• High school diploma or equivalent


• 2+ years escrow-related experience preferred

What We Offer

By choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work.

First American is an equal opportunity employer in every sense of the term.

• Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.