Escrow Assistant

First American; League City (TX); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO/paid sick leave

employee stock purchase plan

Job summary

First American's Direct division seeks an Escrow Assistant in Texas to support the escrow team with customer service and administrative duties for residential closings. You will assist with opening orders, input closing statements, and prepare documents for closing.

The role emphasizes strong organizational skills, problem solving, and clear communication. You will interact with clients, review agreements, and help ensure accurate disbursements while maintaining a professional, service-oriented

Qualifications

• Experience in escrow or closing support is helpful but not required.
• Strong communication and client-service orientation.
• Proficiency with MS Office and document handling.

Responsibilities

• Open orders and input closing statement information.
• Prepare documents for closing and manage disbursement follow-up.
• Communicate requirements to clients and interpret closing agreements.
• Provide broad administrative support to the escrow team.
• Maintain accuracy and professionalism in all transactions.

Skills

Customer service skills

Problem solving skills

Strong organizational skills

Knowledge of MS Office suite

Excellent verbal/written communication

Professional demeanor

Attention to detail

Knowledge of company/client operating

Education

High School diploma or equivalent

Job description

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. If the role is primarily supporting commercial transactions, please refer to the Commercial Escrow Assistant job family. If the role exists in a centralized processing unit or department designed to support multiple offices/and or locations and is focused on high-volume paperwork processing, please refer to the Escrow Support Processor Job family.

Job Level Summary

• Intermediate levels require a solid understanding of functional tasks
• Assistance may be required from more experienced team members will vary depending on task complexity
• Work may be reviewed for new or more complex tasks
• Provide a wide range of support within a functional area
• Follow functional area’s processes and procedures in daily activities, troubleshoot as needed and recommend suggestions for continuous improvements to overall operations

Essential Functions

Performs a wide range of administrative duties to gather information and assist in the escrow process Duties may include: Opening orders, inputting closing statement information, preparing documents for closing and handling the complete disbursement and follow up of all escrow transactions Communicates requirements and other information to clients Interprets various agreements as they relate to closing and prepare all documents required for transactions Knowledge and Skills/Technology Used Customer service skills Problem solving skills Strong organizational skills Knowledge of MS Office suite Excellent verbal/written communication skills Able to maintain professionalism and a positive service attitude at all times Strong detail orientation Knowledge of company and/or client operating systems

Knowledge and Skills/Technology Used

• Customer service skills
• Problem solving skills
• Strong organizational skills
• Knowledge of MS Office suite
• Excellent verbal/written communication skills
• Able to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Knowledge of company and/or client operating systems

Typical Education

High School diploma or equivalent

Typical Range of Experience

2+ years experience in an escrow related experience

Pay Range: $20.31 - $27.09 Hourly This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• other great benefits like an employee stock purchase plan.

Our people are the foundation of First American’s success and that is the reason we put them first. This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

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