Escalations & Customer Resolution Specialist

Us Bank; Saint Paul (MN); On-site; USD 33,000 - 44,000; Full time

Job summary

U.S. Bank is seeking an Executive Response Specialist to research, investigate, and resolve escalations related to Retail Payment Solutions. You will be deeply knowledgeable about credit and debit card products and will coordinate with Compliance, Legal, and other groups to ensure compliant resolutions.

You will contact cardmembers, document communications, and provide clear, customer-focused outcomes. The role requires strong communication skills and a willingness to stay current with evolving

Qualifications

• High school diploma or equivalent.
• Three to five years of related experience.
• Minimum 18 months of customer service experience.

Responsibilities

• Research, investigate, and respond to escalations related to Retail Payment Solutions.
• Be cross-trained on all products related to U.S. Bank credit and debit card accounts to communicate effectively with teams.
• Call cardmembers to diffuse escalations and write letters/emails to customers notifying resolution.
• Collaborate with management across Compliance, Legal, Bankruptcy, Collections, Disputes, Underwriting, and other lines.
• Stay up to date on bank policies and regulatory requirements to provide clear feedback to Service Advisors.

Skills

Customer service

Written communication

Verbal communication

Interpersonal skills

Word processing

Spreadsheets

Education

High school diploma

Job description

U.S. Bank is seeking an Executive Response Specialist to research, investigate, and resolve escalations related to Retail Payment Solutions. You will be deeply knowledgeable about credit and debit card products and will coordinate with Compliance, Legal, and other groups to ensure compliant resolutions.

You will contact cardmembers, document communications, and provide clear, customer-focused outcomes. The role requires strong communication skills and a willingness to stay current with evolving