Escalated Complaints Resolution Specialist

Bank of America; Town of Newark (WI); On-site; USD 36,000 - 60,000; Full time

Job summary

Bank of America in Wisconsin seeks a customer service professional to handle escalated client concerns with high-risk issues across multiple systems. You will research, resolve, and communicate effectively to ensure a seamless client experience.

The role requires 1+ years in customer service, strong problem-solving abilities, and a focus on accuracy, pace, and quality. In-office culture supports collaboration, development, and a service-oriented mindset.

Qualifications

• Minimum education: High School Diploma / GED / equivalent.
• 1+ years of customer/client service experience, including handling difficult client situations.

Responsibilities

• Researches and handles escalated and high risk issues and client complaints across multiple systems.
• Performs account-related transactions and provides first call resolution on complex inquiries and problems.
• Collaborates with cross-functional teams to deliver a seamless client experience.
• Responds promptly to client inquiries and follows up to ensure satisfaction.
• Acts as a liaison between clients and upper management to resolve complaints.

Skills

Customer service

Oral communications

Active listening

Problem solving

Attention to detail

Adaptability

Team player

Time management

Education

High School Diploma

Job description

Bank of America in Wisconsin seeks a customer service professional to handle escalated client concerns with high-risk issues across multiple systems. You will research, resolve, and communicate effectively to ensure a seamless client experience.

The role requires 1+ years in customer service, strong problem-solving abilities, and a focus on accuracy, pace, and quality. In-office culture supports collaboration, development, and a service-oriented mindset.