eSales - Town and Country Ford

Sonic Automotive; Charlotte (NC); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Uncapped commissions

Health, Dental, Vision Insurance

401k with company match

Paid vacation

Casual dress code

Job summary

Sonic Automotive is seeking an E-Sales Agent at 162 - Town and Country Ford in Charlotte. You will generate sales appointments, respond to internet inquiries, and manage CRM data to drive online sales of new and pre-owned vehicles.

This is a full-time position with weekend availability and strong earning potential through uncapped commissions. Compensation ranges from USD 48,000 to USD 60,000 yearly, with OTE of USD 50,000–60,000+.

Qualifications

• Excellent verbal and written communication skills required.
• Strong MS Office Suite proficiency and basic computer skills.
• Ability to work independently and in a fast-paced environment.
• Experience in a call center environment is preferred.
• Strong organizational and time management skills.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate sales appointments and follow up with customers.
• Conduct phone surveys to assess customer preferences and experience.
• Use lead management tools to track customer interest and activity.
• Prepare reports and documentation in a timely manner.

Skills

Verbal communication

Written communication

MS Office proficiency

CRM software

Call center experience

Time management

Tools

MS Office Suite

CRM software

Job description

• SHL Package: Sonic Customer Service and Admin
• Dealership: 162 - Town and Country Ford
• Compensation: USD 48,000 - USD 60,000 - yearly

Company Description

Sonic Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

• OTE (On-Target-Earnings): $50,000 - $60,000+ / year
  • If meeting and exceeding sales goals and quotas

Schedule

• FULL TIME
• 5days a week / 2 days off
• Sundays off
• Weekend availability required
• Sales Floor Hours: Worked in shifts
  • Monday - Friday: 9 am to 8pm
  • Saturday: 9 am to 8pm
• Medical, dental, and vision insurance
• 401k plan with company match
• Paid Time Off accrual
• Sundays off
• Closed for Thanksgiving Day and Christmas Day
• Employee discounts on purchasing and leasing cars
• Access toall our 100+ stores' inventory
• Opportunities for career advancement within a Fortune 500 company

Job Description

Purpose: The E-Sales Agent is responsible for generating sales appointments with customers that contact the dealership via the internet to purchase new and/or pre-owned vehicles. The E-Sales Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.

The E-Sales Agent will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate sales appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Additional Qualifications

• Demonstratedautomotive sales experience
• Experience in virtual/online selling
• Outgoing, energetic, and passionate people
• Be transparent
• Take the high road
• Willingness to learn
• Take ownership
• Celebrate small successes

Additional Information

What We Offer:

• Uncapped commission potential
• Health, Dental and Vision Insurance
• 401k with 4% company match
• Paid vacation
• Access to leadership and personal development programs
• Casual dress code

All your information will be kept confidential according to EEO guidelines.