eSales Agent - MB of Nashville

Sonic-Automotive; Franklin (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

Sonic Automotive Nashville MB is seeking an eSales Agent to engage with customers seeking new or pre-owned vehicles. The goal is to generate sales appointments and bring customers to the dealership.

You will handle internet inquiries and phone calls, making a strong first impression and delivering a premium customer experience. The role uses lead management tools and CRM software to manage initial engagement; you will learn about products, inventory, financing, and incentives, with ongoing

Qualifications

• Minimum 1 year call center or sales experience.
• Ability to multi-task in fast-paced environment.
• Excellent verbal and written communication.
• Comfort with pricing, quotes, and payments.
• Willingness to work evenings and weekends.

Responsibilities

• Respond to internet inquiries, calls, and chats.
• Generate sales appointments and drive dealership visits.
• Provide timely, accurate pricing and purchasing information.
• Deliver premium customer experience with professional interaction.
• Utilize CRM and lead management tools to follow up with guests.
• Maintain knowledge of products, financing, and incentives.

Skills

Inbound call handling

Customer communication

Sales appointment setting

CRM software

Quoting & payments

Teamwork

Time management

Tools

CRM software

Lead management tools

Job description

• Compensation: USD 50000 - USD 65000 - yearly

Company Description

MB of Nashville, at Sonic Automotive is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Annual range of pay:

$50,000 to $65,000 depending on sales

Job Description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Qualifications

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Additional Information

Requirements:

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

All your information will be kept confidential according to EEO guidelines.