E-Sales Agent - Honda West

Sonic Automotive, Inc.; Las Vegas (NV); On-site; USD 40,000 - 70,000; Full time

Job summary

Sonic Automotive’s Honda West in Las Vegas seeks an E-Sales Agent to engage customers interested in new and pre-owned vehicles. The role aims to generate sales appointments and drive foot traffic to the dealership with prompt, professional, and courteous responses.

You will work with lead management tools and CRM to manage initial guest engagement, learn products, and understand inventory, finance, and incentives while continuously improving customer service and sales techniques.

Qualifications

• Authorized to work in the USA.
• Valid driver’s license and clean driving record.
• Pass pre-employment screening including background checks, MVR, drug test, and credit report.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Provide guests with timely, relevant responses to address questions and needs.
• Facilitate providing guests with price and purchasing information.
• Provide payment options and quotes.
• Generate sales and acquisition appointments.
• Maintain follow up with active guests and manage organizers.
• Adhere to outreach cadence for new inquiries.
• Maintain knowledge of KPIs and performance.

Skills

Customer service

Sales

Communication skills

Evening/weekend availability

Call center experience

Job description

E-Sales Agent - Honda West in Las Vegas, NV at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Honda Westis one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $40,000 to $70,000 yearly

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

If you want to find out more about the types of jobs we have here, we've highlighted a few.

We're proud of what we're doing here. Come and join us!

Job Description

TheE-Sales Agentis responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The E-Sales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries promptly, professionally, accurately, and courteously.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance, and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

If applicable, the E-Sales Agent will report to the Traffic Manager, or Sales Manager. Compensation is tied to appointment and sales performance.

Duties and Responsibilities:

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs
• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

Required:

• All applicants must be authorized to work in the USA.
• Valid Driver's License and good driving record.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

Compensation: $40,000 to $70,000 yearly

• Meeting and exceeding goals

Schedule:

• Full Time
• Weekend availability

It\'s time to make the most important move of your career. From our cooperative team-based approach; to our more than 1,000 internal advancements each year, it\'s easy to see the difference. When you join our organization, you\'ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you\'ll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.