eSales Agent -Greenville Hyundai

Sonic Automotive, Inc.; Greenville (TX); Hybrid; USD 43,000 - 59,000; Full time

Job summary

Sonic Automotive, Inc. in Greenville Hyundai is seeking an eSales Agent to engage with customers via phone, internet, and chats, aiming to generate sales appointments and drive showroom visits.

Based in Greenville, TX, the role emphasizes premium customer service, strong communication, and the ability to work in a fast-paced dealership environment with evening and weekend availability. Compensation is tied to appointment and sales performance.

Qualifications

• Minimum 1 year call center or sales focused experience.
• Ability to set priorities, multi-task, and achieve goals.
• Ability to perform in a fast paced environment.
• Ability to work on a team.
• Exceptional communication skills, both written and verbal.
• Highly proficient in verbal phone skills.
• Ability to establish and maintain strong internal and external relationships.
• Strong organizational and time management skillsMust be adaptable to change.
• Proficient using a computer.
• Evening and weekend schedule availability required.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Provide guests with timely, relevant responses to address customer questions and needs.
• Facilitate providing guests price and purchasing information.
• Provide payment options and quotes.
• Generate sales and acquisition appointments.
• Manage organizers to stay up to date with follow up of all active guests.
• Adhere to specific outreach cadence required for new inquiries.
• Maintain a thorough understanding of KPIs.

Skills

Call center experience

Sales focus

Clear communication

Time management

Team player

Proficient computer use

Tools

CRM software

Lead management tools

Job description

eSales Agent -Greenville Hyundai in Greenville, TX at Sonic Automotive

Job Type: Customer Service

Experience: Associate

About

Greenville Hyundai ,is a Sonic Automotive Dealership.

Sonic Automotive is a Fortune 500 company that is transforming the way people shop for, buy and service their vehicles. Our talented team work together to ensure we provide an experience unmatched by our competitors.

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Annual Range of Pay:

$42,000-$60,000 based on sales

Job Description

Duties and Responsibilities:

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Requirements:

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skillsMust be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.