eSales Agent - Global BMW

Sonic Automotive, Inc.; Atlanta (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Sonic Automotive, Inc. in Atlanta, GA is seeking an eSales Agent to engage with customers interested in buying a vehicle. You will respond to internet inquiries and calls, delivering a premium customer experience and generating sales appointments.

You will provide price and payment information, schedule follow-ups, and maintain strong relationships with guests in a fast-paced dealership environment. Candidates must have at least 1 year of call center or sales experience; evening and weekend

Qualifications

• Minimum 1 year call center or sales focused experience.
• Excellent communication skills, both written and verbal.
• Ability to build relationships with internal and external stakeholders.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Provide guests with timely, relevant responses to address questions and needs.
• Facilitate providing guests price and purchasing information.
• Provide payment options and quotes.
• Generate sales and acquisition appointments.
• Maintain follow up with all active guests.

Skills

Customer service

Sales

Communication skills

Phone etiquette

Time management

Tools

CRM software

Lead management tools

Job description

eSales Agent - Global BMW in Atlanta, GA at Sonic Automotive

Location: 500 Interstate North Parkway East Southeast
Atlanta, GA 30339

Job Type: Sales

Experience: Associate

About

Sonic Automotive is a Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide.

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Job Description

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs
• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

All your information will be kept confidential according to EEOC guidelines