eSales Agent - Global BMW

Sonic-Automotive; Atlanta (GA); On-site; USD 50,000 - 100,000; Full time

Job summary

Sonic Automotive is seeking an eSales Agent to engage customers via phone, internet inquiries, and chats. This role aims to generate appointments and drive customers to the dealership, delivering a premium customer experience with prompt, professional, accurate communication.

The eSales Agent will handle lead management, CRM tools, and be trained on products, inventory, finance, and incentive programs. Reports to Traffic or Sales Manager; compensation tied to performance.

Qualifications

• Minimum 1 year call center or sales experience.
• Able to set priorities, multi-task, and achieve goals.
• Excellent written and verbal communication skills.
• Proficient with computers and CRM software.
• Evening and weekend availability required.

Responsibilities

• Answer inbound phone calls, internet inquiries, and chats.
• Provide guests with timely, relevant responses to address questions and needs.
• Facilitate providing guests price and purchasing information.
• Provide payment options and quotes.
• Generate sales and acquisition appointments.
• Manage organizers to stay up to date with follow up of all active guests.
• Adhere to specific outreach cadence required for new inquiries.
• Maintain a thorough understanding of KPIs.

Skills

Call center experience

Sales experience

Communication skills

Multi-tasking

Team player

Time management

Computer proficiency

Evening/weekend availability

Organizational skills

Adaptability

Tools

CRM software

Lead management tools

Job description

• Compensation: USD 50,000 - USD 100,000 - yearly

Company Description

Sonic Automotive is a Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide.

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Job Description

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Qualifications

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi-task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

Additional Information

All your information will be kept confidential according to EEOC guidelines