eSales Agent - AUDI WEST HOUSTON

Sonic Automotive; Houston (TX); On-site; USD 49,500 - 60,500; Full time

Job summary

Sonic Automotive in Houston, Texas is looking for an eSales Agent to engage with customers interested in purchasing vehicles. This role involves handling inquiries through various channels and ensuring a premium customer experience to drive sales appointments to the dealership.

The ideal candidate will have strong communication skills, multi-tasking abilities, and a background in call center or sales. The position offers a competitive compensation of $55,000 annually.

Qualifications

• Minimum 1 year call center or sales focused experience.
• Exceptional communication skills, both written and verbal.
• Ability to work on a team and perform in a fast-paced environment.

Responsibilities

• Engage with customers contacting the dealership to generate sales appointments.
• Handle internet inquiries and phone calls professionally.
• Maintain a thorough understanding of current inventory and finance programs.

Skills

Customer service

Sales techniques

Communication skills

Organizational skills

Time management

Job description

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre‑owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Qualifications

• Answer inbound phone calls, internet inquiries, and chats
• Provide guests with timely, relevant responses to address customer questions and needs
• Facilitate providing guests price and purchasing information
• Provide payment options and quotes
• Generate sales and acquisition appointments
• Manage organizers to stay up to date with follow up of all active guests
• Adhere to specific outreach cadence required for new inquiries
• Maintain a thorough understanding of KPIs

Requirements

• Minimum 1 year call center or sales focused experience
• Able to set priorities, multi‑task, and achieve goals
• Ability to perform in a fast paced environment
• Ability to work on a team
• Exceptional communication skills, both written and verbal
• Highly proficient in verbal phone skills
• Ability to establish and maintain strong internal and external relationships
• Strong organizational and time management skills
• Must be adaptable to change
• Proficient using a computer
• Evening and weekend schedule availability required

All your information will be kept confidential according to EEO guidelines.

Compensation

$55,000-$55,000 per year