ERT Mobile Assessor

Greater Philadelphia Urban Affairs; Philadelphia (Philadelphia County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Office environment

Job summary

One Day At A Time (ODAAT) is seeking an Outreach Mobile Assessor to identify needs, engage encampments, and connect individuals with housing resources and social services. The role supports the Encampment Resolution Team (ERT) and collaborates with stakeholders to leverage resources.

The position is full-time and based in Philadelphia, with oversight from the Director of Outreach Services. The ideal candidate will have a social work background, strong communication skills, and the ability to

Qualifications

• Bachelor’s Degree in Social Work or related field preferred.
• 1+ years outreach/community work experience preferred.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Assess social, emotional and economic causes of homelessness and addiction.
• Provide referral and treatment recommendations and support case transfers.
• Maintain a caseload and perform outreach services.
• Ensure compliance with regulations and program policies.
• Coordinate outreach activities and community engagement.

Skills

Time management

Excellent communication

Microsoft Office

Boundary setting

Team collaboration

Crisis awareness

Education

Bachelor’s Degree in Social Work or related field

Tools

Microsoft Office

Job description

ERT Mobile Assessor

Active - Regular full-time PHILADELPHIA, PA, US

2 days ago Requisition ID: 1251

POSITION: Outreach Mobile Assessor

REPORTS TO: Director of Outreach Services

PROGRAM SUMMARY

One Day At A Time (ODAAT) is a partner of the Urban Affairs Coalition (UAC). ODAAT houses men and women who are afflicted by addiction and homelessness. Case management services and prevention for HIV/AIDS is also offered at select locations. Through our holistic array of services ODAAT, consumers can expect the support of ODAAT staff to bring systems together to help achieve positive outcomes. Staff offer support in the following areas: recovery coaching and mentoring, linkage to health and social services, transitional housing, and community outreach.

POSITION SUMMARY

One Day At A Time (ODAAT) operates a specialized outreach team known as the Encampment Resolution Team (ERT) which identifies, responds to, and resolves encampments using a social services-led process. Specifically, the role of the ERT is to establish relationships with those in the encampments, gain an understanding of their specific needs and goals, engage and connect them with services. The ERT will work to connect individuals to available housing resources, social service supports, as well as work with stakeholders to identify and leverage additional resources as needed. This scope provides an overview of the ERT, its role, composition, how it connects to the broader policy, as well as define and detail the scope of its primary engagement services.

NOTE: This is a full-time position expected to last through June 30, 2027

PRIMARY RESPONSIBILITIES

• Chiefly responsible for assessing social, emotional and economic causes of homelessness, addiction, problem behavior and mental or emotional disorders;
• Provides referral and treatment recommendations and approves alternative plans, placements or transfer of cases; supports outside case manager with assignment and assessment.
• Maintains a small caseload or handles some of the more complex cases for observation and/or referral; performs a variety of direct clinical, diagnostic, treatment, and outreach services.
• Assist with file auditing to ensure compliance
• Ensures compliance with related federal, state and local regulations, as well as ODAAT/UAC and county policies and procedures.
• Conducts regular case conferences and confers with LCSW and Director of Outreach Services regularly regarding client assessment and related matters.
• Participates in the establishment or revision of policies, procedures, guidelines, goals and objectives.
• Assists the Clinical Director and Director of Outreach Services with program planning, implementation and evaluation activities for street-level assessment.
• Participates in community outreach and public relations activities.
• Engage homeless individuals in the community, assess needs, and offer appropriate services.
• Be thoroughly familiar with Tent and Structure Policy, and Sidewalk Ordinance.
• Work cooperatively with business owners, police, and concerned citizens to serve the needs of persons who are homeless.
• Check names of homeless persons encountered against Focus list status of individual.
• Complete all required contact and reporting forms.
• Assist with public, media and internet outreach with other staff and program volunteers to support intake into the programs and attendance at sponsored events.
• Assist with planning and supporting socialization and outreach events.
• Coordinate, schedule, train and participate in daily street outreach team efforts, as necessary.
• Recruit new city agencies and community partners for HIV/AIDS and Recovery programming as potential sites.
• Attend all mandated training activities.
• Provide outreach programming under the Harm/Risk reduction and Trauma-informed service spectrum and ODAAT services to high-risk individuals.
• Participate in agency-sponsored programming including locating and contacting new and existing clients for scheduled events during assigned work hours.
• Provide and complete client database entry, HMIS entry, VISPDAT assessment, and ensure timeliness and accuracy of data entered.
• Maintain accurate paper and computer files for all outreach contacts and correspondence related to contracts.
• Participate in meetings to create outreach and promotional message for dissemination during program outreach and events; and
• Ability to organize time, prioritize assignments, including the ability to work flexible hours.
• Actively support executives with client and partner collaboration.
• Provide administrative and program support for outreach projects, including writing research, editing and meeting notes.
• Participate in meetings to create outreach and promotional message for dissemination during program outreach and events.
• Ability to organize time, prioritize assignments, including the ability to work flexible hours
• Adhere to all company policies related to the Driver’s Standard Operating Procedures
• Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND QUALIFICATIONS

• Bachelor’s Degree in Social Work or related field, preferred.
• 1+ years of prior outreach and community work experience in the field and/or related field preferred.
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to manage time and respond to deadlines.
• Strong written and verbal communication skills
• Able to set and observe appropriate boundaries with clients
• Possess well-developed decision-making skills and attention to detail with a high level of accuracy
• Ability to excel in a diverse, collaborative team environment
• Possess a high level of interpersonal skills to handle sensitive and confidential Homeless Alliance, client, donor, and employee information and situations
• Able to multi-task and remain calm in demanding and unpredictable situations
• Possess ability to understand various Homeless operations and procedures
• Able to maintain a professional, customer service-oriented attitude at all times
• Ability to meet face-to-face with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.
• Able to develop rapport, provide information, and refer with sensitivity to cultural issues
• Ability to work and communicate with staff, clients and their families, donors, vendors, community agencies, etc. to meet their needs in a polite, courteous and cooperative manner, yet appropriate assertive as situation may demand
• Display a high level of initiative, effort and commitment towards completing assignments efficiently
• Possess excellent time management skills and the ability to work with minimum supervision
• Ability to transport individuals as needed, and travel to various sites and locations daily
• Able to meet flexible work schedule including holidays, evenings and weekends
• Wednesday through Sunday (10p-6a)
• Available on-call for emergencies by telephone and/or cell phone
• Adhere to all company policies related to the Driver’s Standard Operating Procedures
• Performs any other duties assigned

LICENSES AND CERTIFICATIONS

• Proof of Insurance preferred

PHYSICAL REQUIREMENTS

• Able to lift/move weight up to 40lbs.
• Visual acuity to perform the responsibilities and functions of the job efficiently
• Must be able to sit and/or stand for 2 or more hours per day
• Must be able to operate a computer/hand-held digital device for 2 or more hours per day
• Must be able to drive or ride in a moving vehicle at least 3 hours per day
• Must be able to drive in all weather and road conditions.

WORK ENVIRONMENT

The employee will work in an office and public, service-delivery environment. Hectic situations can occur in the public area of the facility characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene. The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

The candidate for this position may be subject to any of the following screenings as part of the pre-employment process: Motor Vehicle Report (MVR), PA Criminal Background Check (PATCH), PA Child Abuse Clearance, FBI Fingerprinting, and drug/alcohol screen.

Interested applicants should include their cover letter and resume.

Telephone calls will not be accepted

UAC/ODAAT is an Equal Opportunity Employer