Metro Line Outreach Case Manager - (5680)

PATH; California (MO); On-site; USD 34,136 - 41,603; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Vacation and sick time

Paid holidays

Retirement plan

Job summary

PATH is looking for an Outreach Case Manager to provide outreach and engagement services in California. The role involves conducting assessments, building relationships with clients, and connecting them to supportive services.

Applicants should have two years of relevant experience, strong analytical and communication skills, and a commitment to helping those experiencing homelessness. A valid driver’s license and reliable transportation are necessary.

This is a full-time position and offers a competitive benefits package including health coverage and retirement plans.

Qualifications

• Two years of experience in outreach case management or a related field.
• Reliable transportation and valid driver's license.
• Ability to obtain CPR/First Aid training.

Responsibilities

• Conduct daily street outreach to build relationships.
• Complete VI-SPDAT to connect clients with services.
• Collaborate with clients to develop Individualized Service Plans.

Skills

Analytical Skills

Collaboration

Communication

Creativity

Critical Thinking

Ethics

Job description

WHY WORK FOR US? We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live.

When you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time to issues of racial and social justice. We prioritize your work/life balance and provide various scheduling options in addition to generous time off, health, and wellness benefits and we’re committed to helping you reach your potential by providing opportunities for professional growth across the state.

Job Details

JR 5680

Outreach Case Manager

Los Angeles, CA 90004

Salary: $24.78 - $30.20 per hour

Pay Frequency: 24 Pay Periods Per Year

Full Time Mon thru Fri 9:30AM to 6:00PM

Non-Exempt

Driving Required

Lower end of range will apply to candidates who meet minimum experience or have limited years of relevant experience. The higher end of range will apply to seasoned candidates with considerable years of relevant experience.

About PATH

Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.

About Our Team

We believe our mission to end homelessness can be achieved by providing permanent housing and highly individualized supportive services. Every program in our growing range of services is designed to holistically address barriers to long‑term housing stability, implementing evidence‑based practices to promote improved wellbeing beyond housing alone. We are committed to improving the quality of our services by creating a diverse work environment for the community at large.

About The Job

As part of the Metro Rail Outreach team, the Outreach Case Manager will provide outreach and engagement services to conduct interventions to quickly assess and link clients to long‑term housing, health, mental health and other supportive services. The Outreach Case Manager may attend community meetings and develop relationships with local businesses, organizations, and service providers. The Case Manager will refer clients for necessary services and offer transportation assistance. The Case Manager will work as part of a multidisciplinary street outreach team to identify solutions to trends within the homeless community.

Position Responsibilities

• Conduct daily street outreach to develop relationships and build rapport with clients to assist them with finding a home.
• Respond within specific contract timeframes to requests for street outreach services and send follow‑up information to the requestor and supervisor.
• Conduct VI‑SPDAT (Vulnerability Index‑ Service Prioritization Decisions Assistance Tool) on all new clients to identify and connect them with proper intervention and services; document results, complete match initiation form and submit all paperwork to CES coordinator.
• Collaborate with clients and the street outreach team to develop an Individualized Service Plan (ISP) for each client that addresses short‑ and long‑term goals.
• Provide street‑based case management services that connect clients to long‑term supportive services and help improve their quality of life: meet with established clients on a regular basis to review, evaluate, and support goal completion. Assist with gathering necessary documentation such as birth certificates or social security cards. Provide employment assistance, housing referrals and health related referrals as appropriate. Assist clients with establishing personal benefits such as GR, SSI, TANF, and Veterans Pension. Assist with housing navigation and applications for supportive and subsidized housing. Provide advocacy for clients with prospective landlords. Provide ongoing information, referrals, linkages, and advocacy for all other identified needs.
• Collaborate with community substance abuse and mental health providers to ensure seamless referral services.
• Build relationships with prospective landlords and identify appropriate permanent housing options.
• Work with local law enforcement and interim service providers to ensure a smooth transition from street living to interim housing.
• Creatively use and develop community resources to broker and link clients to services.
• Provide a high‑quality customer service environment for all clients.
• Participate in staff meetings and training as assigned by the supervisor.
• Complete all necessary paperwork to track client progress (daily logs, ISP, etc.).
• Ensure all program data is accurate and entered into the appropriate program documentation system as contractually required (e.g., HMIS, internal spreadsheets, CES).
• Prepare case‑related reports, including, but not limited to, demographics, outcomes, successes, and challenges.
• Generate client data for reporting.
• Complete follow‑up and retention services and provide backup documentation in the client file.

What You Bring

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision‑making. Ability to consistently produce high‑quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Contribute to team goals and recognize the strengths and contributions of others.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

Minimum Qualifications

• Two (2) years of experience in outreach case management or a related field.

Mandatory Requirements

• Have employment eligibility verification.
• Have or be able and willing to obtain CPR/First Aid training.
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

Driving

• Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must have reliable transportation, a valid driver’s license, proof of insurance and ownership for personal vehicles used during work duties, and the ability to qualify for PATH's insurance coverage.

Employment Eligibility

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

PATH is committed to maintaining the highest standards of professionalism and objectivity in our services and employment practices. To avoid potential conflicts of interest and ensure the integrity of our programs, we are unable to employ individuals who are currently receiving services from PATH or have received services within the past two years.

California‑Based Work Expectations

We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office does not establish approval for work to be conducted outside of California. PATH does not offer fully remote positions. While some roles may include a schedule that involves multiple designated worksites or approved off‑site locations (e.g., hybrid schedules), this does not imply that work will be performed from home. Many positions are fully on‑site with no off‑site work. All work schedules are determined by the responsibilities of the role and operational requirements, and may be adjusted at any time.

What We Offer

In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

Ready to Make a Difference Through Action?

If this position sounds like a fit, please submit your application today. A resume is required.

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.