Outreach Worker - Mobile Driver

Hchmd; Baltimore, Northern (MD, KY); Hybrid; USD 26,000 - 30,000; Full time

Job summary

Health Care for the Homeless in Baltimore is seeking an Outreach Worker - Mobile Driver to support mobile clinic operations and community outreach. You will transport the mobile clinic, assist with setup, and help connect clients to care and services in outreach settings.

The role emphasizes engaging vulnerable individuals, maintaining HMIS documentation, and coordinating with the clinical team while upholding HIPAA and safety standards in field settings.

Qualifications

• High school diploma, GED or equivalent required.
• Associate’s degree in Human Services preferred.
• Valid driver’s license with clean driving record; reliable transportation highly preferred.

Responsibilities

• Safely operate and transport the mobile clinic to scheduled service locations; perform basic vehicle checks and report maintenance concerns as needed
• Assist with mobile clinic setup and breakdown, including equipment, supplies, and site readiness
• Support client flow on the mobile clinic and in outreach settings, including registration, EVS verification, patient check-ins/check-outs, referral processing, service coordination, documentation support
• Conduct outreach in community settings to engage individuals and provide information about available services
• Distribute basic needs items and resource materials in alignment with program guidelines
• Provide basic client support and linkage to care, including referrals and follow-up coordination as directed by the care team
• Accurately document outreach encounters, services provided, and client interactions in HMIS and other required systems
• Enter and maintain required HMIS data elements in alignment with program and grant requirements

Skills

Interpersonal skills

Team player

Initiative

Problem solving

Communication with homeless clients

Ability to engage in outreach

Walking, car or mass transit outreach

Education

High school diploma

GED

Associate’s degree in Human Services

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Outreach Worker - Mobile Driver

Full Time Non-Exempt Full-Time ABHealth IndCont Baltimore, MD, US

8 days ago Requisition ID: 1961

Salary Range: $19.00 To $22.00 Hourly

Department: Practice Ops

Reports To: Outreach Services Manager

Job Family: Allied Behavioral Health

FLSA Status: Non-Exempt

Provider Category: OCS

Overview

The Mobile Driver/Outreach Worker supports the delivery of mobile clinical and outreach services to individuals experiencing homelessness. This role is responsible for safely operating the mobile clinic and assisting with day-to-day field operations, while also engaging clients in outreach settings and helping connect them to care and services. The Mobile Driver/Outreach Worker plays a key role in maintaining efficient workflow, supporting the clinical team, and ensuring a consistent and welcoming presence in the community.

Key Role Responsibilities

• Safely operate and transport the mobile clinic to scheduled service locations; perform basic vehicle checks and report maintenance concerns as needed
• Assist with mobile clinic setup and breakdown, including equipment, supplies, and site readiness
• Support client flow on the mobile clinic and in outreach settings, including registration, EVS verification, patient check-ins/check-outs, referral processing, service coordination, documentation support, and other administrative duties related to outreach and clinical operations.
• Conduct outreach in community settings (e.g., encampments, shelters, meal programs) to engage individuals and provide information about available services
• Distribute basic needs items and resource materials in alignment with program guidelines (e.g., hygiene kits, food, clothing, water)
• Provide basic client support and linkage to care, including referrals and follow-up coordination as directed by the care team
• Accurately document outreach encounters, services provided, and client interactions in HMIS (Homeless Management Information System), AthenaOne and other required systems in a timely manner
• Enter and maintain required HMIS data elements (e.g., demographics, service connections, referrals, and engagement activities) in alignment with program and grant requirements
• Assist in tracking and re-engaging clients who have disengaged from care, including documenting outreach efforts in HMIS
• Collaborate with clinical and outreach staff to ensure smooth daily operations and continuity of care
• Maintain awareness of surroundings and support a safe environment for staff and clients in field settings
• Adhere to all organizational policies and regulatory requirements, including HIPAA, OSHA, infection control standards, and mobile clinic protocols
• Support proper handling, transport, and storage of vaccines and other temperature-sensitive medications in accordance with cold chain requirements, including ensuring timely transfer to appropriate refrigeration units and immediately reporting any temperature excursions
• Support Environment of Care (EOC) standards by maintaining a clean, organized, and safe mobile clinic environment

Key Agency Responsibilities

In addition to role responsibilities, each staff member of Health Care for the Homeless has the following responsibilities as a part of their employment:

• Models and reinforces the Health Care for the Homeless “core values” of dignity, authenticity, hope, justice, passion and balance
• Actively participates in performance improvement activities and actively participates in advocacy activities that support the mission of HCH
• Performs other duties on an as-needed basis
• Protects our client’s personal health information by maintaining compliance with HIPAA and other relevant Health Care related IT security regulations.

Knowledge, Experience, and Skills

Formal Education and Training

• High school diploma, GED or equivalent required
• Associate’s degree in Human Services preferred
• Valid driver’s license with clean driving record required personal reliable transportation highly preferred.

Experience

• At least 2 years of experience reaching out to vulnerable individuals who are often the most difficult to serve
• At least 1 year of experience in connecting individuals to essential services including healthcare, mental health, and addiction services

Skills

• Ability to relate effectively to homeless individuals who are at high risk for HIV and other communicable diseases.
• Knowledge of Baltimore City community resources for addiction, social services and mental health.
• Well-developed interpersonal skills necessary to engage clients and promote positive relationships with other community agencies and providers.
• Able to work as part of an interdisciplinary team.
• Able to take initiative and problem solve.
• Able to work with ill, disabled, emotionally upset, and sometimes hostile clients.
• Able to provide outreach services via walking, car, or mass transit.