Error Resolution Specialist

I3 INFOTEK INC; Phoenix (AZ); Hybrid; USD 45,000 - 55,000; Full time

Job summary

A government support service provider is looking for an Error Resolution Specialist in Phoenix, AZ. This role involves reviewing and resolving tax-related errors, requiring strong analytical skills and experience in a production environment. Candidates must be proficient in Google Suite and understand banking transactions. The position starts onsite and becomes remote afterward. Local candidates preferred with the capability to start within two weeks of offer acceptance.

Qualifications

• Experience working in a production-based environment with accuracy and deadlines.
• Ability to work independently and collaboratively.

Responsibilities

• Independently research, analyze, and validate tax documents and payments.
• Identify and correct system and taxpayer errors using procedural manuals.
• Ensure high accuracy and productivity while meeting strict deadlines.

Skills

Google Suite (Docs, Sheets, Gmail)

Banking Credits & Debits

Education

High School Diploma or equivalent

Job description

Phoenix, AZ (Onsite Day 1 → Remote thereafter)

Local candidates only

Duration

Start: 02/02/2026

End: 06/30/2026

Work Schedule

• 40 hours/week
• Day Shift: 7:00 AM – 5:00 PM

Job Summary

The Error Resolution Specialist is responsible for reviewing, researching, and resolving errors related to tax documents and payments that require detailed analysis. This role supports ADOR’s mission of serving taxpayers by ensuring accuracy, timeliness, and compliance in a production-based environment.

This position is ideal for candidates who enjoy problem-solving, working with data, and collaborating with a results-driven team.

Key Responsibilities

• Independently research, analyze, and validate tax documents and payments requiring detailed review
• Identify and correct system and taxpayer errors using procedural manuals
• Work within two systems to retrieve, cross-reference, and correct inaccurate data
• Perform mathematical calculations related to banking transactions
• Ensure high accuracy and productivity while meeting strict deadlines
• Maintain quality standards in a production-based work environment

Required Skills (MUST be clearly listed on resume – mandatory)

• Google Suite (Docs, Sheets, Gmail)
• Banking Credits & Debits

❗ Candidates lacking either of these will be rejected automatically.

Required Qualifications

• High School Diploma or equivalent
• Experience working in a production-based environment with accuracy and deadlines
• Ability to work independently and collaboratively

Preferred Skills & Abilities

• Analyzing and evaluating claims
• Critical thinking and problem-solving
• Attention to detail and multitasking
• Strong interpersonal and communication skills
• Ability to manage changing priorities
• Perform mathematical computations accurately
• Data analysis and decision-making skills
• Office setting
• Must be onsite for first day (orientation)
• Fully remote after Day 1

Additional Requirements

• Local candidates only (must reside in/near Phoenix, AZ at time of submission)
• Resume must clearly state current location
• Must be available for in-person interview within 1 week of posting close
• Must be able to start within 2 weeks of offer
• Security clearance required (state onboarding process)

Seniority level

Associate

Employment type

Contract

Job function

Administrative

Industries

Government Administration