Penalty Support Specialist (Business Operations)

SunSoft Online LLC; Phoenix (AZ); Hybrid; USD 42,000 - 52,000; Full time

Job summary

SunSoftOnline is seeking a detail-oriented Penalty Support Specialist to join our Business Operations team in Phoenix for a hybrid work arrangement. You will review penalty cases, evaluate documentation, and maintain tax records in compliance with guidelines.

The role requires strong administration, data entry accuracy, and clear written communication with taxpayers and internal teams. Previous government or tax-related experience is a plus.

Qualifications

• Strong office/clerical experience and data entry proficiency.
• Excellent proofreading and data verification skills.
• Clear written and verbal communication for administrative correspondence.

Responsibilities

• Case & penalty review: analyze taxpayer account histories and evaluate supporting documentation.
• Administrative & data processing: enter case details into tracking systems and maintain tax files.
• Process penalty adjustments in line with guidelines and ensure accuracy of records.
• Draft standard written correspondence and respond to inquiries about penalty policies.
• Research statutes, rules, and account history to support fair determinations.

Skills

Admin skills

Attention to detail

Communication

Tools

MS Office/Excel

Job description

Penalty Support Specialist (Business Operations)

Phoenix, United States | Posted on 07/21/2026

Job Type:

Contract / Staff Augmentation (Full-Time, 40 hrs/week)

Contract Duration:

1 Year (Projected Start: August 17, 2026)

Schedule:

Monday - Friday, 8:00 AM - 5:00 PM

Employer:

SunSoftOnline

Position Overview

SunSoftOnline is seeking a detail-oriented Penalty Support Specialist to join our team supporting a major Arizona state agency in Phoenix, AZ.

This role operates on a hybrid schedule and is ideal for an organized administrative professional with strong data accuracy, research abilities, and customer support skills. You will manage and process penalty review requests, evaluate documentation, maintain tax records, and ensure compliance with administrative guidelines.

Key Responsibilities

• Case & Penalty Review: Analyze taxpayer account histories, review abatement/waiver requests, and evaluate supporting documentation.
• Administrative & Data Processing: Enter case details accurately into tracking systems, maintain tax files, and process penalty adjustments.
• Communication: Draft standard clear written correspondence and respond to taxpayer or internal inquiries regarding penalty policies.
• Research & Compliance: Research statutes, rules, and account history to support accurate and fair determinations.
• General Operations: Provide general administrative support to the Taxpayer Services division to ensure smooth daily operations.

Qualifications & Requirements

Required Skills:

• Admin Skills: Strong office/clerical experience, data entry, document organization, and basic computer proficiency (MS Office/Excel).
• Attention to Detail: Excellent proofreading and data verification skills.
• Communication: Solid written and verbal communication skills for administrative correspondence.

Preferred Skills (Bonus):

• 10-Key Experience: Fast and accurate numeric data entry.
• Tax/Financial Admin: Prior exposure to government, legal, tax, or financial record-keeping environments.

Mandatory Submission Requirements:

• Candidates submitting through SunSoftOnline must provide: Updated Resume (must explicitly state current location in the Phoenix metro area).
• Right to Represent (R2R).
• Confirmation of Hybrid Capability (Ability to report on-site at 1600 W. Monroe, Phoenix, AZ).