ERP Training & Implementation Lead II

QT9 Software; Aurora (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

QT9 Software seeks a self-motivated ERP Training/Implementation Specialist II to lead implementation and training engagements for customers using the QT9 ERP/MRP platform. The role blends business-process analysis, manufacturing knowledge, project coordination, and training across virtual and on-site engagements.

You will mentor Level I teammates, refine our implementation methodology, and leverage AI-enabled tools to improve documentation, content development, and overall efficiency while

Qualifications

• 3–5 years of experience training and implementing ERP software.
• Strong manufacturing/supply chain knowledge.
• Bachelor's degree in Business, CS, or related field, or equivalent experience.
• Excellent communication with internal/external stakeholders.
• Experience with AI-enabled tools is a plus.

Responsibilities

• Lead ERP implementation and training engagements for customers (virtual and on-site).
• Analyze current manufacturing, inventory, and business processes to design best-practice QT9 workflows.
• Guide customers through transition to QT9 ERP to drive adoption and success.
• Develop and manage implementation plans, milestones, and deliverables.
• Deliver engaging training sessions (1:1, group, webinars).
• Identify product improvements and document feedback for internal teams.
• Test and validate new releases; document findings and provide actionable feedback.
• Create customer-facing training materials and user guides.
• Use AI-enabled tools to improve documentation and training content.
• Travel to customer locations as required.

Skills

ERP training

Project coordination

Manufacturing knowledge

Training delivery

AI tools

Education

Bachelor's degree

Tools

Microsoft Office

QT9 ERP

Job description

QT9 Software seeks a self-motivated ERP Training/Implementation Specialist II to lead implementation and training engagements for customers using the QT9 ERP/MRP platform. The role blends business-process analysis, manufacturing knowledge, project coordination, and training across virtual and on-site engagements.

You will mentor Level I teammates, refine our implementation methodology, and leverage AI-enabled tools to improve documentation, content development, and overall efficiency while