ERP Technical Administrator

BST Consultants, Inc.; Tampa (FL); Hybride; USD 65 000 - 100 000; Plein temps

Résumé du poste

BST Global is seeking an ERP Technical Administrator to support deployment and ongoing maintenance of our application infrastructure across on-premises, client premises, and in AWS/Azure clouds. You will work with ICS Systems Engineers and IT teams to deploy and maintain BST Global applications, storage, security, databases, and related tooling, with interaction with clients as needed.

The role emphasizes hands-on administration of Windows servers, SQL Server, AD/Azure AD, IIS, and monitoring

Qualifications

• AS degree (BS preferred) in computer science, information technology or related field.
• At least four years of operational hands-on experience with IT system administration deployment and maintenance technologies.

Responsabilités

• Assist in deployment, testing and configuration of BST Global applications, storage, and server OS environments.
• Provide first- and second-level support for end user issues related to on-premises and cloud-based systems where BST Global applications have been deployed.
• Work with team to conduct root cause analysis, review configurations, and perform unit testing.
• Ensure the CRM and JIRA are documented and tickets resolved or escalated.
• Deploy, configure, and manage IIS, SQL Server, and IT monitoring tools.
• General IT systems management in cloud and on-premises environments.
• Manage Windows Active Directory and Azure AD user accounts.

Connaissances

Windows Server Admin

Azure AD

SQL Server Admin

PowerShell Scripting

IT Monitoring Tools

Cloud Deployments

Documentation

Interpersonal Communication

Formation

AS degree (BS preferred) in Computer Science/IT

Outils

IIS

SQL Server Management Studio (SSMS)

Active Directory

Description du poste

• Data Science & Data Engineering Leadership

Location:

• Tampa, FL or Remote

Summary of Duties & Responsibilities

The ERP Technical Administrator is responsible for assisting in the deployment and maintenance of BST Global ’s application infrastructure systems internally, on client premise s, and in the AWS and Azure cloud s . This includes virtual machines, data storage, data security, application services, databases, messaging and other infrastructure systems administrator tooling. The position will work withICS Systems Engineers as well as the Information Services, Product , and Support teams to deploy and maintain multiple BST Global applications. Interaction with BST Global clients is also required .

Essential Functions

• Under immediate supervision, assist in the deployment, testing and configuration of on-premises and cloud-based BST Global applications, storage, and server operating system environments
• Provide first- and second-level support for end user issues related to on-premises and cloud-based systems environments where BST Global applications have been deployed
• Work with experienced team members to conduct root cause analysis of issues, review new and existing configurations and deployments, and/or perform unit testing

Ensure the CRM (external client support) and JIRA (internal tasks) are fully documented and tickets are resolved or escalated to the Development or Product Management team

Proactively follow through on customer issues to ensure their concerns are addressed accurately and promptly

Assign, manage and delete user accounts, groups and systems in on-premises Windows Active Directory, Azure AD environments or application-specific user management

• Under immediate supervision, ensure BST Global cloud systems are available and perform satisfactorily
• Deploy, configure, and manage applications such as IIS, SQL Server, IT monitoring utilities, and other system administration tools
• Perform other related duties as assigned
• General IT systems management in cloud and on-premises systems
• Windows 2012/2016/2019 configuration and maintenance
• Microsoft SQL 2014/2017/2019 configuration and maintenance
• Microsoft PowerShell and scripting utilities like PowerShell
• Good interpersonal, written and oral communication skills
• General technical documentation skills
• Ability to present ideas in user-friendly language
• Analytical and problem-solving skills with a high aptitude for learning
• Organizational skills, with the ability to effectively prioritize and multitask

Education or Prior Work Experience

• AS degree (BS preferred) or equivalent industry experience in one of the following subject areas: computer science, computer engineering, information technology or a related field
• At least four years of operational hands-on experience with IT system administration deployment and maintenance technologies

Reports To

Director, Infrastructure and Cloud Services

Number Supervised

0

Travel

None

Classification

Non-exempt

Work Environment & Physical Demands

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

ERP Technical Administrator