ERP Technical Administrator

BST Global; Tampa (FL); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Qualifications

• AS Degree (BS preferred) or equivalent industry experience in Computer Science, Computer Engineering, Information Technology, or related field.
• 4 years minimum operational hands-on experience with IT system administration deployment and maintenance technologies.

Responsabilités

• Assist in deployment, testing and configuration of on-premises and cloud-based BST applications, storage, and server environments.
• Provide first and second level support for end user issues related to BST systems.
• Document and resolve or escalate issues in CRM and JIRA; ensure timely follow-up with customers.

Connaissances

Interpersonal communication

Analytical thinking

Problem solving

Organizational skills

User-friendly communication

General IT systems management

Formation

AS degree

BS degree preferred

Outils

PowerShell

IT monitoring utilities

IIS and SQL Server administration

Description du poste

The ERP Systems Administrator is responsible for assisting in the deployment and maintenance of BST’s application infrastructure systems, internally, on client premise and in the AWS and Azure cloud. This includes virtual machines, data storage, data security, application services, databases, messaging, and other infrastructure systems administrator tooling. The position will work with IC S Systems Engineers as well as Information Services, Product Teams and Support to deploy and maintain multiple BST applications. Interaction with BST clients is also required.

Essential Functions

• Under immediate supervision, assist in the deployment, testing and configuration of both on-premises and cloud-based BST applications, storage, and server operating system environments.
• Provides first and second level support for end user issues related to on-premises and cloud-based systems environments where BST applications have been deployed.
• Work with experienced team members to conduct root cause analysis of issues, review new and existing configurations and deployments and/or perform unit testing
• Ensure CRM (external client support) and JIRA (internal tasks) are fully documented and resolved or escalated to Development or Product Management.
• Proactively follow through on customer issues to ensure customers' concerns are addressed accurately and promptly.

Assignment, management and deletion of user accounts, groups and systems in on-premises Windows Active Directory, Azure AD environments or application specific user management.

• Under immediate supervision, ensure BST Cloud systems are available and perform satisfactorily.
• Deploy, configure, and manage applications such as IIS, SQL Server, IT monitoring utilities, and other system administration tools.
• Performs other related duties as assigned
• General IT Systems Management in Cloud and on-premises systems
• Windows 2012/2016/2019 configuration and maintenance
• Microsoft SQL 2014/2017/2019 configuration and maintenance
• PowerShell and scripting utilities such as PowerShell
• Good interpersonal, written, and oral communication skills
• General Technical documentation skills
• Ability to present ideas in user-friendly language
• Analytical and problem-solving skills with a high aptitude to learn
• Organizational skills, with the ability to effectively prioritize and multi-task

Education or Prior Work Experience

• AS Degree (BS preferred) or equivalent industry experience in one of the following subject areas: Computer Science, Computer Engineering, Information Technology, or related field preferred.

4 years minimum operational hands-on experience with IT system administration deployment and maintenance technologies.

Reports to

Director, Infrastructure and Cloud Services

Number Supervised

0

Travel

None

Classification

Non-Exempt

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.