ERP Systems Support Specialist

Highlands College; Birmingham, Northern (AL, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Highlands College is seeking an ERP Systems Support Coordinator to assist in day-to-day administration, maintenance, and use of enterprise systems. You will serve as a front-line resource, manage user access, data quality, and documentation while partnering with multiple departments to continuously improve processes and reporting.

The role requires strong customer service, clear communication, and the ability to escalate issues under guidance from the ERP Systems Director.

Qualifications

• Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks and open tickets simultaneously.
• Effective written and verbal communication skills.
• Demonstrated ability to follow established processes and escalate appropriately under guidance.

Responsibilities

• Provide Tier 1 end-user support for operating technology platforms and triage common issues.
• Assist with routine system administration tasks including user accounts and access provisioning.
• Support data entry, data cleanup, and data quality audits across supported systems.
• Help develop and maintain user guides, SOPs, and training materials.
• Support LMS and SIS operations, including user account setup and basic troubleshooting.
• Coordinate with vendors and internal teams, tracking issue resolution and updates.

Skills

Customer service

Communication

Organization

Multi-tasking

Escalation

Education

High School Diploma

Associate’s degree or higher in IT/CS/IS/Business

Tools

Zendesk

ServiceNow

Anthology Student

Blackboard Ultra

Encoura Engage

Encoura Reach

Job description

Highlands College is seeking an ERP Systems Support Coordinator to assist in day-to-day administration, maintenance, and use of enterprise systems. You will serve as a front-line resource, manage user access, data quality, and documentation while partnering with multiple departments to continuously improve processes and reporting.

The role requires strong customer service, clear communication, and the ability to escalate issues under guidance from the ERP Systems Director.