ERP Support Specialist

Afc Industries, Inc.; United States; Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Work from home eligible

Job summary

AFC Industries is seeking an ERP Support Specialist to provide day-to-day technical and functional support for Epicor Prophet 21 with an eye toward Oracle NetSuite. You’ll collaborate with business users, IT, and vendors to optimize ERP use and reporting.

The ideal candidate has hands-on Prophet 21 data analysis experience, strong SQL Server skills, and a willingness to learn NetSuite as the strategy evolves. Remote-work-eligible role with a national scope.

Qualifications

• Bachelor's degree in computer science, information systems, or related field.
• At least 5 years of Epicor Prophet 21 analysis, configuration, and report development.
• Experience with Epicor Prophet 21 development and configuration tools.
• Willingness to learn and support NetSuite as ERP strategy evolves.

Responsibilities

• Provide day-to-day functional and technical support for Epicor Prophet 21, with potential to support Oracle NetSuite.
• Collaborate with business users to understand requirements and determine ERP functionality, configuration changes, or new reporting solutions.
• Troubleshoot ERP-related issues with IT staff and vendors.
• Prepare, analyze, and distribute recurring and ad hoc reports to stakeholders.
• Develop and maintain custom Prophet 21 reports, event triggers, forms, labels, and data streams.
• Support label development and printing solutions within Prophet 21 and BarTender.
• Maintain ERP data connections using basic SQL queries and joins for reporting.
• Assist departments with data and reporting requirements involving vendors, customers, and internal users.
• Support ERP-related projects including migrations, enhancements, testing, and training.

Skills

SQL Server

Prophet 21

SQL Queries

Reporting

Education

Bachelor's degree in Computer Science / Information Systems

Tools

DynaChange Menu Designer

Screen Designer

Tab Designer

Visual CUT

Crystal Reports Designer

Crystal Reports Server

SAP BusinessObjects Central Management Console

Oracle NetSuite

Job description

AFC Industries is a dynamic organization dedicated to providing supply chain management solutions for fasteners and assembly components to original equipment manufacturers, assembly plants, and other users of these products.

We support a diverse industry base of manufacturers across a broad range of industries. Our experienced team has a proven track record of helping manufacturers and assemblers reduce cost, improve quality, and increase efficiency.

We are A Company Culture Devoted to Innovation & Improvement

AFC provides localized expertise to customers in particular industries and geographies. We don't have a traditional hierarchical management structure where everyone simply "reports up." Instead, our company is made up of on-the-ground experts operating in an entrepreneurial fashion with the backing and support of an enterprise-grade organization.

Sharing cultural values breeds consistency and quality throughout our organization. Collectively, we are committed to a simple management approach, which influences our company culture and our management style.

Brief Description

As an ERP Support Specialist, you will provide day-to-day technical and functional support for the company’s ERP environment, with an initial focus on Epicor Prophet 21 and a future transition toward Oracle NetSuite. You will collaborate with business users, IT staff, and external vendors to understand requirements, troubleshoot issues, improve business processes, and develop reporting solutions.

The ideal candidate will have hands-on experience with Epicor Prophet 21 data analysis and a working knowledge of Microsoft SQL Server, including writing basic queries, supporting reports, and working with data across multiple databases. Experience with Oracle NetSuite is beneficial but not required; the ability and willingness to support the platform as our ERP strategy evolves is essential.

Job Responsibilities

• Provide day-to-day functional and technical support for Epicor Prophet 21, with the opportunity to support Oracle NetSuite as the company’s ERP strategy evolves.
• Partner with business users to understand requirements and determine whether needs can be addressed through existing ERP functionality, configuration changes, or new reporting solutions.
• Troubleshoot ERP-related issues and coordinate with internal IT staff and external vendors as needed.
• Prepare, analyze, and distribute recurring and ad hoc reports to key stakeholders.
• Develop and maintain custom Prophet 21 reports, event triggers, forms, labels, and data streams.
• Support label development and printing solutions within Prophet 21 and BarTender .
• Maintain existing data connections to ERP tables and views, using basic SQL queries and joins when needed to support reporting and analysis.
• Assist departments with data and reporting requirements involving vendors, customers, and internal users.
• Support ERP-related projects, including system conversions, enhancements, testing, training, and ongoing system support.
• Identify opportunities to improve business processes and increase automation.
• Assist the IT team with data warehouse, reporting, and system integration initiatives.
• Educate users on ERP functionality, processes, and best practices.
• Create and maintain system documentation, report specifications, and user instructions.

Relevant Technical Experience

• Working knowledge of Microsoft SQL Server and SQL Server Management Studio, including basic queries, joins, reporting support, and issue troubleshooting.
• Experience with Epicor Prophet 21 development and configuration tools, including DynaChange Menu Designer, Screen Designer, and Tab Designer.
• Familiarity with reporting and labeling tools such as:
• Visual CUT
• Crystal Reports Designer
• Crystal Reports Server
• SAP BusinessObjects Central Management Console
• Experience with Oracle NetSuite is beneficial but not required . A willingness to learn and support NetSuite as the company’s ERP environment evolves is expected.

Education/Credentials

• Bachelor's degree in computer science, information systems, or related field .
• At least 5 years of experience in Epicor Profit 21 analysis, configuration, and report development.

Remote Capability

Work from home Eligible

undefined

Supply Chain Solutions

Products & Technical Data

News

IER_Right to Work

Employer Privacy Policy

AFC Industries endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use the online application process and need an alternative method for applying, please contact Human Resources by e‑mail to [e-mail] with your specific accommodation request. AFC Industries is committed to creating a diverse environment and is proud to be an equal opportunity employer. Please see our equal employment opportunity (EEO) policy and Pay Transparency Statement located here [ EEO policy and Pay Transparency Statement ]. If you would like more information about your EEO rights under the law, please click here [ Know Your Rights poster ]

We are an AA/EEO/Veterans/Disabled employer.

EEO is the Law

ADP Privacy Statement

Artificial Intelligence

Google Privacy Policy

Google Terms of Service