ERP Support Specialist

Talent Groups; Fort Myers (FL); On-site; USD 70,000 - 110,000; Full time

Job summary

Talent Groups seeks a System Integration & Development Support specialist to manage and optimize enterprise platform integrations, APIs, and related data flows. You will collaborate with database engineers and developers to implement enhancements and fixes, while ensuring reliable system performance and user adoption.

The role requires strong knowledge of Oracle Fusion and related platforms, plus hands-on experience with SQL and REST APIs.

Qualifications

• Strong knowledge of enterprise applications such as Oracle Fusion ERP/SCM/HCM or similar platforms.
• Proficient in SQL, REST APIs, and system integrations.

Responsibilities

• Provide Tier 2 support for enterprise systems, including troubleshooting, issue resolution, and escalation.
• Monitor system performance and ensure operational reliability.
• Support system functionality across Oracle Fusion, WMS, and related platforms.
• Support and maintain system integrations, APIs, and data flows.
• Collaborate with Database Engineers and developers on enhancements and fixes.
• Assist with reporting, data analysis, and system optimization efforts.
• Lead change management, version control, and release processes.
• Coordinate quarterly patching cycles, including regression testing.
• Lead QA/UAT testing efforts and manage promotion of updates to production.
• Evaluate and recommend system enhancements and configurations.
• Identify opportunities to improve system utilization and business processes.
• Collaborate with users to drive adoption and operational efficiency.
• Develop and maintain system documentation, SOPs, and training materials.
• Provide mentorship and support to Tier 1 IS staff and end users.
• Facilitate knowledge transfer and user training sessions.
• Coordinate with vendors (e.g., Oracle) and support partners to resolve complex issues.
• Collaborate with internal stakeholders to prioritize and manage system needs.
• Manage multiple support requests, projects, and operational tasks simultaneously.
• Participate in after-hours on-call rotation as required.

Skills

Enterprise apps knowledge

SQL & REST APIs

Tools

Oracle Fusion

Job description

• Strong knowledge of enterprise applications (Oracle Fusion ERP/SCM/HCM or similar platforms)
• Technical proficiency in SQL, REST APIs, and system integrations
• Provide Tier 2 support for enterprise systems, including troubleshooting, issue resolution, and escalation.
• Monitor system performance and ensure operational reliability.
• Support system functionality across Oracle Fusion, WMS, and related platforms.

System Integration & Development Support

• Support and maintain system integrations, APIs, and data flows.
• Collaborate with Database Engineers and developers on enhancements and fixes.
• Assist with reporting, data analysis, and system optimization efforts.

Change Management & Release Support

• Lead change management, version control, and release processes.
• Coordinate quarterly patching cycles, including regression testing.
• Lead QA/UAT testing efforts and manage promotion of updates to production.
• Evaluate and recommend system enhancements and configurations.
• Identify opportunities to improve system utilization and business processes.
• Collaborate with users to drive adoption and operational efficiency.

Documentation & Training

• Develop and maintain system documentation, SOPs, and training materials.
• Provide mentorship and support to Tier 1 IS staff and end users.
• Facilitate knowledge transfer and user training sessions.
• Coordinate with vendors (e.g., Oracle) and support partners to resolve complex issues.
• Collaborate with internal stakeholders to prioritize and manage system needs.

Operational Support

• Manage multiple support requests, projects, and operational tasks simultaneously.
• Participate in after-hours on-call rotation as required.